Switchboard Operator /Telephonist

NHS; East Grinstead; On-site; GBP 25,000; Part time

Job summary

A leading healthcare provider in England is seeking an experienced Day time Switchboard Assistant. In this part-time role, you will operate the switchboard, assist patients, and perform various administrative tasks on a flexible schedule. Ideal candidates will have proven communication skills and relevant experience, especially in healthcare settings. The position offers 6 hours per week with a competitive salary.

Qualifications

• Experience of working in a team environment.
• Relevant experience in a similar switchboard and reception environment.
• Experience of working within a healthcare setting.
• Understanding of emergency plans.

Responsibilities

• Operating the Trust Switchboard and providing a sympathetic approach to calls.
• Responding to emergency situations such as fire and intruder alarms.
• Carrying out a range of administrative duties associated with reception and switchboard.
• Assisting patients, staff, and visitors when necessary.

Skills

Good communication skills

Keyboard skills

Education

Good standard of general education or practical experience

Job description

We are looking for an experienced Day time Switchboard Assistant.

To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Providing assistance for patients, visitors and staff. This position is for 6 hrs per week on a four week shift pattern. Working 3 weeks Thursday & Friday and 1 week Saturday & Sunday.

Main duties of the job

• Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
• Often dealing with patients with complex needs and barriers to understanding.
• Carrying out a range of administrative and secretarial tasks associated with the reception and switchboard, e.g. updating mobile phone records, meet and greet staff and visitors, issue keys.
• Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
• Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

Please find attached job description for full details

• Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
• Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
• Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
• Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.

Person Specification

Qualifications

• Good standard of general education or able to demonstrate knowledge within this field through practical experience

Skills

• Good communication and keyboards skills

Experience

• Experience of working within a team environment
• Relevant experience of working in a similar switchboard and reception environment
• Experience of working within a healthcare setting
• Understanding of emergency plan

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

The Queen Victoria Hospital Foundation Trust

£24,465 a yearper annum pro rata for part time

Contract

Permanent

Working pattern

Part-time,Annualised hours

Reference number

276-7363358-AC-A

Job locations

The Queen Victoria Hospital Foundation Trust