Switchboard Operator

HLG-Front Office; Horley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hotel organization located in Horley is seeking a part-time switchboard operator to provide exceptional customer service by managing incoming calls. The ideal candidate will possess strong communication skills and an ability to work efficiently under pressure. This position offers a competitive salary of £20,384 plus service charge, with opportunities for further career advancement within the growing hotel group. Excellent benefits include free meals on duty and generous holiday entitlement.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking while on duty

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Life assurance scheme

Wage stream

Employee assistance programme

Employee recognition schemes

Long service recognition award

Qualifications

• Passion for delivering exceptional customer service.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Excellent standard of English.

Responsibilities

• Operating switchboard and answering incoming telephone calls.
• Transferring calls to the appropriate department.
• Taking down messages where necessary.

Skills

Customer service

Communication skills

Organisational skills

Calm and efficient

Job description

Salary – £20,384 plus service charge – Part time role – 4 days per week

Holiday – 22 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on‑site parking while on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

What you will do

Switchboard operators in our team create the start of an exceptional experience when guests get in touch.

• Operating switchboard and answering and forwarding incoming telephone calls.
• Transferring calls to the appropriate person or department.
• Taking down and passing on messages where necessary.

What we’re looking for

• A passion for delivering exceptional levels of customer service.
• Calm, efficient and organised.
• Excellent communication skills and high standard of English.
• Listens and responds proactively to our guests’ needs.
• Experience in a similar role within a 4‑star hotel is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.