Switch Board Operator / Telephonist (Hybrid)

i4 Jobs; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent commercial loss adjusting firm is looking for an experienced Switch Board Operator / Telephonist to provide telephony support for insurance claims. You will take and transfer calls, resolve queries, and ensure exceptional customer service. The position allows for hybrid working arrangements. Ideal candidates will have a background in insurance or loss adjusting and possess excellent communication skills.

Benefits

Company contributory pension

Life assurance benefit – x4 annual basic salary

25 days holiday plus bank holidays

Discounts on lifestyle and entertainment

Exam study and support

Qualifications

• Experience from an Insurance or Loss Adjusting background.
• Proven experience in handling or supporting claims.
• Understanding of the claims process, regulations, and policy coverage.

Responsibilities

• Answering a high volume of telephone calls.
• Dealing with and resolving basic queries.
• Recording detailed notes pertaining to the call.
• Taking detailed messages and emailing them to the relevant person.
• Raising any issues with the case handler.
• Assisting other areas of the business as required.

Skills

Excellent telephone manner

Good communication skills

Time management skills

Job description

Description

Switch Board Operator / Telephonist (Hybrid)

Job Type: Full Time, Permanent

Location: Manchester / Hybrid

Working Hours: The role can be hybrid with 3 days in the office and 2 from home

Salary: Competitive

Benefits

• A company people centric culture
• Competitive base salary dependent on level of experience & qualifications
• Company Contributory Pension
• Life assurance benefit – x4 annual basic salary
• 25 days holiday, plus bank holidays and our purchase / buy back scheme
• Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership
• Exam study and support

Woodgate & Clark is a dynamic, highly responsive commercial loss adjusting business with over 45 years’ experience. We’re a trusted and secure provider of commercial loss adjusting services to major commercial insurers and our clients represent a major segment of the UK commercial insurance market.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.

The Role – Switch Board Operator / Telephonist (Hybrid)

We are looking for an experienced Switch Board Operator / Telephonist from a Loss Adjusting background to provide telephony support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims.

You will form part of the loss adjusting support team based in central Manchester. Remote / hybrid working can be considered. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are a must.

As a telephonist, you will be responsible for taking and transferring incoming calls to the business together with answering basic queries from the claims file.

A sound background in an insurance environment would be advantageous.

Responsibilities – Switch Board Operator / Telephonist (Hybrid)

• Answering a high volume of telephone calls and transferring to the relevant department / person
• Where possible, dealing with and resolving basic queries to promote claim proactivity
• Recording detailed notes pertaining to the call
• Taking detailed messages and emailing these to the relevant person
• Ensuring any issues are raised with the case handler or their claim technician
• Assist other areas of the business with tasks as required by your Team Leader

Person Specification – Switch Board Operator / Telephonist (Hybrid)

If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.

Are We for you?

If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check