Swim Centre GM: Lead Ops, Safety & Community Growth

We Are Swim; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure organization in Leeds is seeking a General Manager to oversee operations at their swim venue. The role involves ensuring high standards of safety and service, engaging with the community, and leading a dedicated team. The ideal candidate has strong leadership skills, a passion for customer service, and the ability to work a flexible schedule. This position offers a competitive salary and professional development opportunities.

Benefits

Competitive salary with bonus potential

Birthday off

Fully funded training

Discounts on lessons for family and friends

Recognition and rewards

Qualifications

• Experience leading a team in a leisure or customer-facing environment.
• Excellent communication and customer service skills.
• Ability to work a 3-week rota including evenings/weekends.

Responsibilities

• Lead daily operations ensuring a safe, clean environment for customers.
• Motivate and support the team to deliver a premium experience.
• Manage staff schedules and resources effectively.
• Conduct community engagement to drive new sign-ups.
• Monitor performance data for service improvement.

Skills

Leadership

Customer service

Community engagement

Job description

A leading leisure organization in Leeds is seeking a General Manager to oversee operations at their swim venue. The role involves ensuring high standards of safety and service, engaging with the community, and leading a dedicated team. The ideal candidate has strong leadership skills, a passion for customer service, and the ability to work a flexible schedule. This position offers a competitive salary and professional development opportunities.