Swedish speaking Customer Service Representative

Language Matters; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company in the UK seeks a Swedish-speaking Customer Service Representative to deliver exceptional support. The role requires fluency in Swedish and English, with responsibilities including responding to customer inquiries and maintaining product knowledge. The position offers a hybrid work model post-training and invaluable experience in the healthcare field.

Benefits

Generous holiday package

Training and onboarding provided

Qualifications

• Native-level fluency in Swedish, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service or support is desirable.
• Interest in the healthcare industry is a plus.

Responsibilities

• Deliver exceptional customer service via telephone and email to Swedish-speaking customers.
• Help customers with inquiries in a professional and empathetic manner.
• Respond to inquiries in a timely manner.
• Maintain up-to-date knowledge of products and services.

Skills

Fluent in Swedish

Fluent in English

Customer service experience

Empathy

Resilience

Job description

Swedish speaking Customer Service Representative

One of the largest medical technology companies in the world has an exciting vacancy for a Swedish speaker to join their customer support team in Watford. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Swedish speaking market.
• Demonstrating empathy, patience, and resilience while assisting customers safely.
• Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
• Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you:

To succeed in this role, you should have a customer-focused approach and be fluent in both Swedish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Swedish speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!

Profile:

• Native-level fluency in Swedish, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service, customer support, or a help desk role is desirable.
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Suhail.
languagematters is acting as an employment agency in relation to this vacancy.

3rd Floor, 9 Irving Street, London, WC2H 7AH