SVP Retail

Page Executive; England; On-site; Confidential; Full time

Job summary

A global information business is looking for an experienced Senior Vice President of Retail to lead the retail strategy. The role demands expertise in product innovation, revenue optimization, and channel strategy. You will oversee P&L responsibilities and design customer experience strategies to boost loyalty and engagement. This is an opportunity to work within a large digital organization that is undergoing transformation. The ideal candidate will have a customer-centric mindset, strong leadership skills, and a proven track record in strategic retail management.

Benefits

Competitive salary

Comprehensive benefits package

Opportunity for transformation

Chance to shape impactful strategies

Qualifications

• Proven track record in launching and scaling new product lines across diverse markets.
• Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Experience building and managing both internal alliances and external partnerships.

Responsibilities

• Implement a comprehensive retail strategy across multiple channels.
• Oversee retail P&L, focusing on revenue growth and profitability.
• Design customer experience strategies that enhance loyalty.

Skills

Product Innovation & Development

Revenue Optimisation

Channel Strategy

Leadership & Team Building

Customer‑Centric Mindset

Influential Communicator

Job description

• A global information business is recruiting a newly created SVP Retail.
• Opportunity for a strong retailer from sales, ecommerce, or transformation.

About Our Client

A well-established organisation within the Media & Agency industry, this company is recognised for its expertise and influence. As a large organisation, it offers an environment where talented professionals can make a significant impact in shaping retail strategies.

Job Description

Strategic Leadership

• Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct‑to‑consumer pathways.
• Identify and capitalise on new growth opportunities in retail markets.

Operational Excellence

• Optimise the retail end‑to‑end customer journey, devising and implementing go‑to‑market readiness in a largely untapped space.
• Implement standardised processes to ensure consistent customer experience including category management and keyword allocation – driving the discover‑ability of content for the consumer.
• Develop and monitor key performance indicators for retail.

Team Leadership

• Build, develop, and lead high‑performing retail operations teams.
• Establish clear performance expectations and accountability measures.
• Foster a culture of innovation, collaboration, and customer‑centricity.
• Provide mentorship and professional development opportunities for team members.

Financial Management

• Oversee retail P&L responsibility including revenue growth, cost management, and profitability.
• Work closely with the Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin.

Customer Experience

• Design and implement customer experience strategies that drive loyalty and repeat business.
• Utilise customer feedback and market research to continuously improve retail offerings.
• Ensure seamless integration between physical and digital retail experiences.
• Develop innovative approaches to enhance customer engagement and satisfaction.

The Successful Applicant

• Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets.
• Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth.
• Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value.
• Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience.
• Leadership & Team Building: Demonstrated ability to build, inspire, and lead high‑performing cross‑functional teams.
• Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics.
• Customer‑Centric Mindset: Holds exceptionally high standards, with a luxury‑brand level of attention to detail and customer experience.
• Feedback‑Driven: Actively seeks and integrates feedback to improve outcomes and team performance.
• Innovative & Strategic: A forward‑thinking strategist who brings fresh ideas and challenges conventional norms.
• Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation.
• Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high‑growth environments undergoing transformation.

What's on Offer

• Competitive salary
• Comprehensive benefits package.
• Opportunity to work within a large digital organisation undergoing transformation.
• Chance to shape and lead impactful retail strategies.