Supporter Services Officer

Birmingham Women's and Children's Hospital Charity; Birmingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization in Birmingham is seeking a compassionate individual for a Supporter Services role. You will engage with supporters, manage inquiries efficiently, and support operational duties. Ideal candidates will possess strong communication skills and experience in customer service. We offer flexible working and a generous benefits package, including training and support for professional development.

Benefits

Flexible working with WFH days

Generous annual leave

Enhanced sick pay

Employee Assistance programme

Free flu jabs

Employer pension scheme with 8% contribution

Ongoing professional development

Qualifications

• Previous experience in customer services or administrative role.
• Ability to engage with people, encouraging trust and enthusiasm.
• Excellent computer skills, including confidence in database usage.

Responsibilities

• Manage a busy team inbox and respond to emails promptly.
• Record donations accurately onto the database.
• Thank supporters in a timely and efficient manner.

Skills

Communication skills

Customer service experience

Attention to detail

Team player

Computer skills

Job description

Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

We’re looking for a friendly, hard‑working, compassionate individual to join our fast‑paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.

To be successful in this role you will:

• Have previous experience in a customer services / administrative role
• Be friendly, compassionate and self‑motivated
• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team‑player
• Have excellent computer skills – touch‑type desirable, confident using a database, ensuring data input is clean and efficient
• Regularly monitor a busy team inbox and respond to or forward on emails in a prompt and helpful manner, within agreed timescales
• Have responsibility for recording donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
• Ensure timely and efficient thanking of our supporters
• Possess a full driving licence

Please see the job pack attached for further information on the role.

What we offer:

• Flexible working and the opportunity to WFH one day per week to support work‑life balance
• Generous annual leave entitlement with additional leave for long service
• Enhanced sick pay
• Access to an Employee Assistance programme which offers both virtual and in‑person support, 24/7 access to a GP surgery web app, as well as lifestyle savings across online and high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto‑enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.