Supported Housing Manager

BDS (Northern) Limited; Bradford; Hybrid; GBP 35,000; Full time

Job summary

A respected national supported housing provider in Bradford seeks a Supported Housing Manager to oversee housing management services across multiple schemes. You will ensure compliance, provide high standards of customer service, and manage referral processes and support for residents. The ideal candidate has experience in housing management, strong leadership skills, and the ability to motivate teams. This position offers a salary of £34,500 with a temporary to permanent contract based on performance.

Qualifications

• Previous experience in housing management is essential.
• Strong leadership and communication skills are necessary.
• Ability to motivate teams and make informed decisions.

Responsibilities

• Oversee tenancy and housing management across supported housing schemes.
• Manage voids, allocations, rent collection, and arrears.
• Lead on managing anti-social behaviour and housing-related issues.
• Ensure compliance with statutory and legal requirements.
• Conduct regular inspections of properties and coordinate repairs.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Emotional resilience

Empathy

Education

CIH level 4 (desirable)

Job description

Role: Supported Housing Manager

Salary: £34,500

Hours: 37 per week Monday to Friday

Requirements: Car driver essential

Location: Northwest

Contract: Temp to perm based on performance

BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer‑focused approach.

You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs.

Key duties

• Oversee tenancy and housing management across multiple supported housing schemes.
• Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support.
• Lead on managing anti‑social behaviour, neighbour disputes, and other housing‑related issues.
• Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area.
• Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk.
• Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed.
• Work with safeguarding leads to ensure the safety and well‑being of vulnerable customers
• Manage area budgets, ensuring efficient use of resources while maintaining service quality
• Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential.

Criteria

Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem‑solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands.

Please apply now for immediate consideration