Supported Housing & Contracts Officer

SNG (Formerly Sovereign); City of Westminster; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

A leading housing organization in the City of Westminster is looking for a Supported Housing and Contracts Officer. In this role, you will manage a portfolio of supported housing schemes and act as the key contact for managing agents to ensure compliance with contracts. Responsibilities include coordinating maintenance works, managing housing duties, and conducting inspections. The position offers a salary range of £32,000 to £40,000, 25 holiday days, and various benefits including a generous pension scheme and well-being discounts.

Benefits

25 days holiday plus bank holidays

Flexible benefits package

Wellbeing discounts

Matched pension scheme

Private medical insurance options

Qualifications

• Background in housing, preferably in supported housing.
• Experience in logging and monitoring enquiries and managing databases.

Responsibilities

• Manage a portfolio of supported housing schemes.
• Coordinate maintenance works and planned programmes.
• Be responsible for rent and housing duties.
• Conduct weekly fire panel inspections.
• Log and monitor enquiries and complaints.

Skills

Strong communication skills

IT skills (Microsoft Word, Excel, PowerPoint)

Understanding of contract management

Report writing and data analysis

Job description

Overview

As a Supported Housing and Contracts Officer you will be responsible for managing a portfolio of our supported housing schemes, both leased and directly managed. You will be the main contact for our managing agents, ensuring that they meet their contractual obligations. You'll coordinate the completion of escalated maintenance works, planned maintenance programmes and recommend improvements and adaptations to projects. In your directly managed properties you will be responsible for rent and housing duties and carrying our weekly fire panel inspections.

Responsibilities

• Manage a portfolio of supported housing schemes (leased and directly managed).
• Act as the main contact for managing agents and ensure contractual obligations are met.
• Coordinate escalated maintenance works and planned maintenance programmes.
• Recommend improvements and adaptations to projects.
• Be responsible for rent and housing duties in directly managed properties and conduct weekly fire panel inspections.
• Log and monitor enquiries and complaints.
• Manage the teams databases and maintain excellent IT skills (Microsoft Word, Excel, PowerPoint) with experience across different systems.
• Apply understanding of contract management and compliance, SLAs, and provision of support services to vulnerable tenants.
• Experience in report writing and data collation/analysis.
• Own transport would be an advantage but is not essential.

Qualifications

• Background in housing (general or supported housing) and strong communication skills with the ability to build relationships with external and internal customers.
• Experience logging and monitoring enquiries and complaints and managing team databases.

Benefits

• Permanent full-time (37 hours per week), office two days a week and remote for the other three.
• Salary circa £32,000 – £40,000 per year depending on experience.
• 25 days holiday + bank holidays (plus one extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• 3 additional wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and life cover at 4x salary.
• Enhanced maternity/adoption pay and enhanced paternity pay (6 weeks full pay after 26 weeks' service).
• Options for private medical insurance, dental insurance and critical illness cover.
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.