Support Worker - Waking Nights - Young People Services - Supported Housing

Outward; City Of London; On-site; GBP 24,000; Full time

Job summary

A leading support service provider is seeking a Support Worker for Waking Nights in North East London. The role includes empowering young people aged 18-21 with various needs. Responsibilities involve night patrols, building checks, and promoting safety in care settings. Applicants should have a strong understanding of safeguarding, health and safety knowledge, and ideally hold an NVQ Level 2/3 in Health and Social Care. A competitive salary and extensive benefits are offered.

Benefits

25 days Annual Leave

Comprehensive Learning & Development Programme

Cycle-to-Work Scheme

Death in Service Benefit

Employee Assistance Programme

Eye care Vouchers

Flu Jab Reimbursement

Pension Scheme

Purchase Additional Annual Leave

Refer-a-Friend Scheme

Qualifications

• Good understanding of safeguarding and risk management in a care/support setting.
• Knowledge of health and safety issues within supported housing or care environments.
• Understanding of confidentiality, GDPR, and data protection principles.

Responsibilities

• Provide night shifts on a rota basis.
• Carry out patrols through the night.
• Complete building checks and report emergency repairs.

Skills

Good understanding of safeguarding

Knowledge of health and safety

Understanding of confidentiality and GDPR

Ability to use a smartphone for work

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

Job Title: Support worker – Waking Nights

Contract: Permanent

Hours: 33 hours per week

Salary: £23,766 per annum

Location: NE London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role: We are looking for a proactive and passionate support worker (waking night) to join our dedicated team supporting young people (aged 18-21) with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine support responsibilities with service patrols and Health & safety tasks.

As a support worker (waking night), you will play a key role in empowering the people we support to live independent and fulfilling lives. You’ll provide high-quality support. You will work closely with the Deputy and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward’s core values of engage, enable, and empower.

Your Responsibilities

As a support worker (waking night), you will:

• Provide the night shift on a rota basis, contributing to and working as part of the team.
• Carry out patrols through the night at regular intervals, driving to every young people’s scheme during each patrol and entering each building to check both residents and the building are safe.
• Follow the night shift protocols and shift plan.
• Complete building checks at the beginning, during and end of each shift and record on the handover notes any concerns and tasks to be actioned.
• If emergency repairs arise during your shift, report to the landlord’s repairs service and give access to contractors.

• Promote the safety and well-being of young people; responding appropriately to risk, reporting on safeguarding, accidents and incidents as per policies and procedures.
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation

The above is not an exhaustive list of requirements for the role.

How to Apply

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

Please Note. Outward has a number of Support Worker roles across a range of services in North and East London. Support Workers may occasionally move between services depending on organisational needs.