Support Worker - Martha Jones House

Thames Reach; Hounslow; On-site; GBP 34,000; Full time

Job summary

A leading support organization in Hounslow is seeking a dedicated Support Worker to join the Martha Jones team. The role involves delivering day-to-day support to clients transitioning out of homelessness, conducting assessments, and liaising with external partners. The ideal candidate is organized, outcome-focused, and committed to ongoing personal development. Benefits include generous holiday allowance, pension contributions, and excellent training opportunities.

Benefits

Generous holiday allowance

Pension contributions

Excellent development opportunities

Wellbeing support

Life assurance

Blue light discount card

Interest-free season ticket loans

Cycle to work loans

Qualifications

• Experience working in support services or similar roles preferred.
• Ability to conduct Risk Assessments and Needs Assessments.
• Commitment to ongoing professional development.

Responsibilities

• Contribute to effective day-to-day service delivery.
• Conduct Risk Assessments and Needs Assessments.
• Liaise with external agencies for client support.

Skills

Communication skills

Problem-solving

Organizational skills

Job description

Role: Support Worker – Martha Jones House

Salary: £33,472 per annum

Hours: 37.5 per week

Location: Martha Jones House – Vauxhall

Closing date: 07/12/2025

Interview date: 15/12/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Martha Jones team.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Contribute to effective day-to-day service delivery.
• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Increase numbers of client engagements and moving out within a set timeframe.
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

You will be:

• Outcome focussed.
• Organised and efficient in your work.
• Excellent at communicating and problem solving.
• Confident in supporting clients and engage with a range of partners.
• Increase numbers of clients moving out within a set timeframe.
• Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Rachel Whitfield, Lead Manager at [e-mail]

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre‑employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.