Support Worker - Deaf Support

CRIMINAL CASES REVIEW COMMISSION; Remote; GBP 22,000 - 28,000; Full time

Job summary

A public investigative body in the United Kingdom is seeking a Support Worker for Deaf Support to provide high-quality notetaking and administrative assistance to a deaf member of their Casework Team. This full-time, fixed-term role requires experience supporting D/deaf individuals. The successful candidate will be registered as a Note Taker and will work primarily from home with occasional office presence. The organisation values wellbeing and inclusion, fostering a diverse workplace.

Qualifications

• Experience in providing support to deaf individuals for professional or educational notetaking.
• Familiarity with administrative tasks in a casework environment.
• Ability to transcribe audio materials such as body-worn camera footage.

Responsibilities

• Provide effective support to a deaf team member during meetings and training.
• Assist with administrative tasks including preparing case documents and updating manuals.
• Align working hours with the needs of the individual being supported.

Skills

High-quality notetaking support

Experience with D/deaf individuals

Communication skills

Education

Registered with National Registers of Communication Professionals

Job description

Support Worker - Deaf Support

From time to time, a criminal case ends with a miscarriage of justice – a wrongful conviction or sentence. Our team works to identify and investigate these cases.

We are seeking a dedicated individual to provide effective support to a member of our Casework Team who is deaf.

The team member’s role involves reviewing cases and investigating suspected miscarriages of justice. This includes examining material from the police, prosecution, courts and defence, as well as records from prisons, the NHS and local authorities. They may also interview applicants and witnesses or instruct experts in a range of forensic and scientific disciplines.

Your role will be to provide high-quality notetaking support to enable them to carry out their responsibilities effectively. This will include supporting them during key meetings and training sessions, transcribing audio material such as body‑worn camera footage, and being present during some calls.

When not providing direct support, you will assist our Casework Administration team with non‑urgent administrative tasks. This may include preparing case documents, updating manuals and procedures, dealing with correspondence, and other routine clerical tasks.

It is essential that your working hours align with those of the individual you will be supporting; therefore, this position is offered as a full‑time role only. While we offer flexible working arrangements, the successful candidate will agree a suitable working pattern directly with the person they are supporting to ensure their needs are met.

This role is offered on a fixed‑term basis, as the team member you will be supporting is currently on a contract until 22 September 2026. Should their position become permanent, we will review the Support Worker contract at that time.

The successful candidate will be registered or accredited with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) as a Note Taker and have experience of supporting D/deaf individual/s with professional or educational notetaking.

Although our office is based in centralBirmingham, our casework team primarily work from home, using the latest IT to stay connected with colleagues, and attending the office only when necessary.

The CCRC is committed to equality and to being an inclusive organisation.

Wellbeing, diversity and inclusion are at the heart of our culture, and we provide an environment where everyone is heard, valued and respected. We welcome people who will bring diversity of thought and provide constructive challenge.