Support Worker – Crisis Response (Homelessness & Mental Health)

Balfor Healthcare; Chesterfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dedicated healthcare staffing organization in Chesterfield is seeking a Support Worker to provide emotional support to individuals facing crisis situations, including homelessness and mental health challenges. The ideal candidate will have experience in health and social care roles, particularly with vulnerable populations. This temporary role offers flexible shifts and competitive pay at £13.68 per hour.

Qualifications

• Minimum of 12 months’ experience in UK health & social care, preferably in crisis, homelessness, or mental health settings.
• Proven experience with anxiety, depression, substance misuse, and emotional trauma.
• Enhanced DBS registered on the Update Service.

Responsibilities

• Deliver compassionate emotional support to individuals experiencing acute distress.
• Conduct welfare checks and crisis assessments.
• De-escalate emotionally charged situations.

Skills

Empathy

Active listening

De-escalation skills

Education

NVQ Level 2 in Health & Social Care

Job description

Overview

Support Worker – Crisis Response (Homelessness & Mental Health)
Location: Chesterfield
Contract: Temporary – Ad hoc shifts available
Pay: £13.68 per hour

Be the Lifeline for Someone in Crisis

Are you experienced in supporting vulnerable adults through crisis and homelessness? Join our dedicated team at Balfor Healthcare and play a vital role in supporting individuals facing extreme challenges including mental health issues, emotional distress, and unstable housing.

In this rewarding role, you’ll be working in a fast-paced, high-need environment, providing critical support and stability to adults navigating trauma, homelessness, and mental health crises.

Key Responsibilities

• Deliver compassionate emotional support to individuals experiencing acute distress, trauma, or homelessness.
• Conduct welfare checks and crisis assessments to ensure immediate safety and wellbeing.
• De-escalate emotionally charged situations with professionalism, empathy, and calm intervention.
• Support clients in crisis to access further support services & make appropriate referrals, including during overnight shifts.
• Assist with daily routines, promote independent living skills, and encourage self-confidence and resilience.
• Build trusting, non-judgmental relationships with those facing complex needs.

Available Shifts

• 07:45am – 8:15pm
• 8:00pm – 8:00am
• 4:00pm – 1:00am

About You

• A minimum of 12 months’ experience in UK health & social care, preferably in crisis, homelessness, or mental health settings.
• Proven experience working with individuals affected by:
  • Anxiety, depression, and suicidal ideation
  • Substance misuse and overdose risks
  • Emotional trauma and behavioural challenges
• NVQ Level 2 in Health & Social Care (or equivalent).
• Enhanced DBS registered on the Update Service.
• Excellent communication, active listening, and de-escalation skills.
• Right to work in the UK – No sponsorships or restrictions.
• Full UK driving licence (preferred).
• Up-to-date mandatory training (or willingness to refresh).

Why Work with Balfor Healthcare?

With over 25 years of excellence in social care staffing, Balfor Healthcare is proud to partner with organisations tackling homelessness and crisis intervention. Join a committed and compassionate team that delivers real change—when it’s needed most.

Apply Today – Make a Difference Tonight

To apply, send your CV or call us on 0121 260 0002.

Start your journey in making a real, lasting impact—one person at a time.