Support Worker

Salutem Shared Services; Wolverhampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A children's care service in Wolverhampton seeks a dedicated Flexi bank / Support Worker to deliver personalized care to young people with emotional and developmental needs. The role involves supporting daily routines, building trust, and collaborating with colleagues and families to foster resilience and independence. Ideal candidates should be caring, organised, and committed to obtaining the Level 3 Diploma in Residential Childcare. Join our supportive team and make a real difference in young people's lives.

Benefits

Comprehensive training and development opportunities

Flexible working

24/7 emotional and wellbeing support

Supportive workplace culture

Qualifications

• Caring, empathetic, and emotionally resilient.
• A calm, thoughtful communicator who can build trust quickly.
• Organised, reliable, and flexible.

Responsibilities

• Deliver personalized, trauma-informed care to young people.
• Support daily routines, education, and activities.
• Build meaningful relationships through empathy and consistency.
• Contribute to key working sessions and accurate record-keeping.
• Work collaboratively with colleagues and professionals.
• Undertake sleep-in shifts and flexible working hours.
• Identify and report risks and safeguarding concerns.

Skills

Caring

Empathy

Emotional resilience

Effective communication

Organisational skills

Reliability

Flexibility

Passion for supporting young people

Education

Level 3 Diploma in Residential Childcare (England)

Job description

About The Company

Henley House is a forward-thinking, exceptional children’s home committed to achieving the very best outcomes for the young people in our care. Our home is built around a dedicated team of passionate, skilled, and compassionate staff who embrace innovative approaches and take personal responsibility for driving positive change.

What truly sets Henley House apart is our culture of openness, honesty, and mutual respect. Communication is transparent and heartfelt — every voice is heard and valued. This creates an environment where staff feel empowered and supported, and where trust forms the foundation of every relationship with the young people in our care.

Above all, Henley House feels like a real home. It’s a nurturing, loving environment where young people feel safe, understood, and genuinely cared for — a place that feels more like a family than a facility. Every member of our team brings their heart, skill, and expertise to their role each day, helping our young people not just to live, but to thrive.

About The Role

As a Flexi bank / Support Worker, you will be part of a passionate and supportive team, providing consistent, nurturing care to young people with a range of emotional, social, and developmental needs. No two days are the same — from supporting daily routines and education, to outdoor activities and personal growth, your role will have a direct, positive impact on the lives of the young people in your care.

You’ll help create a safe, warm, and stimulating environment, building trust and strong relationships while supporting young people to develop resilience, independence, and confidence.

What You’ll Be Doing

• Deliver personalised, trauma-informed care that meets the individual needs of each young person
• Support daily routines, education, activities, and family contact
• Build meaningful relationships through empathy, consistency, and effective communication
• Contribute to key working sessions, handovers, and accurate record-keeping
• Work collaboratively with colleagues, families, social workers, and other professionals
• Undertake sleep-in shifts and flexible working hours to meet the needs of the home
• Identify and report risks, safeguarding concerns, and opportunities for improvement

About You

We’re looking for people who bring heart, dedication, and curiosity to their work. You’ll be :

• Caring, empathetic, and emotionally resilient
• A calm, thoughtful communicator who can build trust quickly
• Organised, reliable, and flexible
• Passionate about supporting young people to overcome challenges and achieve their potential
• Committed to working towards (or already holding) Level 3 Diploma in Residential Childcare (England)

Why Join Henley House?

When you join Henley House, you’re joining more than a team — you’re joining a family. Here, your voice matters, your wellbeing is prioritised, and your work truly changes lives.

We offer :

• 💚 Comprehensive training and development opportunities
• 💚 Flexible working through our bank system
• 💚 24 / 7 emotional and wellbeing support
• 💚 A warm, supportive culture where your ideas are welcomed
• 💚 The chance to make a real difference every day, helping young people feel safe, supported, and empowered

“Step into Henley House and be part of a warm, nurturing environment where young people feel valued, supported, and inspired to reach their potential.”

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.