Support Worker

Llamau Ltd; Newport; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading support organization in the UK is seeking dedicated individuals for a client-focused role in Newport. You'll manage a caseload addressing complex needs, utilizing a trauma-informed approach. The ideal candidate will have experience in support work, be skilled in relationship building, and hold a full UK driving license. This role offers a competitive benefits package, including an extensive holiday entitlement and access to well-being resources.

Benefits

Maximum holiday entitlement of 41 days

Enhanced Group Pension Scheme

Free access to internal wellbeing and counselling team

Extensive online training platform

Opportunities to diversify skills

Qualifications

• Ability to engage and build strong relationships with people.
• Understanding of impacts of homelessness and trauma.
• Strong character who can remain calm in challenging situations.

Responsibilities

• Manage a caseload of clients, working autonomously.
• Work with a trauma informed approach to achieve positive outcomes.
• Promote services and collaborate with local agencies.

Skills

Relationship building

Non-judgemental mindset

Resilience

Calm under pressure

Experience in support work

Full UK driving license

Job description

Role overview

• Key working a caseload of clients across the area, you’ll be given the trust to work autonomously and manage your own schedule
• Working from home, the office and out in the community, you’ll work proactively to achieve positive outcomes and goals outlined by individuals, by using a creative approach tailored to each person’s needs
• You’ll have chance to broaden or strengthen your skills in supporting a range of complex of needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour etc.
• You’ll develop / strengthen your understanding of ACEs, and will work with a trauma informed approach and in a physiologically informed environment
• Further enhance your relationship building and partnership working skills, by promoting your services and working closely relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc.

What do you need to be considered for this role?

• The ability to engage and build strong relationships with people
• A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma
• A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face
• A strong character who can remain calm and collected in challenging situations
• Experience in support work or housing, with an understanding of housing options, housing law and basic benefits
• A full UK driving license and access to a car

What’s in it for you?

• We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles
• You’ll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)
• Enhanced Group Pension Scheme of 10% contributions (after qualifying period)
• You’ll also have free access to an internal wellbeing and counselling team
• You’ll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring
• You’ll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.

On Call

Required to be part of the first tier on call rota, including telephone and in-person support. Support Workers provide On Call support and advice for colleagues, with issues and emergencies they may need to deal with. This may require providing some shift cover / out of hours project attendance where alternatives are not possible.

• Additional payment of £96 for on call

Any shift completed voluntarily or as part of on call will be paid in addition to your salary at relief rates;

Relief Pay per hour

£ 14.12

Sleepover

£ 181.21

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We would particularly encourage applications from the following protected characteristics : age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion