Support Worker

SUFFOLK COUNTY COUNCIL; Haverhill; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A public sector organization in Haverhill seeks dedicated individuals for a role in customer care. This position offers the opportunity to support individuals through personalized care plans, contributing to their independence and comfort at home. You will be required to travel to various locations, requiring a valid driving license. Full-time and flexible part-time schedules are available, ensuring a work-life balance. The role offers a salary starting from £25,185, with performance-related pay progression and other benefits.

Benefits

Mileage and travel time compensation

Enhanced Sunday pay

Access to Local Government Pension Scheme

Wellbeing support and discounts

Qualifications

• Valid driving licence and access to a car.
• Ability to work flexible hours, including weekends.

Responsibilities

• Build and maintain positive relationships with customers.
• Support individuals through personalised care plans.
• Promote services for safe, independent living.

Skills

Building relationships

Personal care assistance

Travel and driving

Job description

• a full induction and in-depth training
• ongoing support from your team
• the opportunity to complete a fully funded Level 2 Health and Social Care qualification.

Your role and responsibilities

In this role, you'll build and maintain positive relationships with customers and their family carers, promoting health, wellbeing, and independence. You will support individuals through personalised care plans and short-term enablement strategies, offering guidance to help them make informed choices. At times, you will assist with dignified personal care needs and engage with customers and carers to explore alternative ways of meeting long-term needs. You will also promote services that enable safe, independent living at home, monitor progress against care plans, and maintain accurate records to support ongoing reviews.

This is a role where the rewards go beyond the day-to-day. You'll experience genuine job satisfaction and a strong sense of achievement, knowing your work directly helps people maintain their independence and continue living comfortably in their own homes.

This role involves travelling to people's homes in rural locations and driving in various weather conditions, including during hours of darkness, which may occur early in the morning or late in the evening. You will therefore require a valid driving licence and access to a car. If you believe you can meet the travel requirements through other means, please get in touch before submitting your application.

Full time or flexible part time hours available from 7.5 hours - 37 hours per week, worked on an early, late shift rota including alternate weekends. Bank flexible casual hours available (paid at £15.08 per hour), evening and/or weekend working only is available on some contracts. We offer a variety of shift patterns, including early (7:00 AM - 3:00 PM) and late (2:30 PM - 10:30 PM). For those on a 16‑hour flexible contract, shorter shifts are also available: 7:00 AM - 11:00 AM or 6:30 PM - 10:30 PM. All full shifts include a 30‑minute unpaid, unallocated break. Whether you prefer mornings, evenings, or flexible hours, we have options to fit your schedule and help you achieve a great work‑life balance.

The salary from £25,185 per annum comes with performance‑related pay progression and potential earnings up to £28,142 per annum (pro rata for part time).

What you will receive

• you will be paid for mileage, travel time, and any hours worked on bank holidays
• Sunday shifts are paid at an enhanced rate of time and one‑fifth per hour
• access to the Local Government Pension Scheme (LGPS)
• wellbeing support, childcare vouchers, and high street discounts