Support Worker

Look Ahead Care, Support and Housing Ltd; City Of London; On-site; GBP 29,000; Full time

Job summary

A not-for-profit care and support provider is seeking compassionate Support Workers to join their Young People Service in London. The role involves building supportive relationships, managing risk, and helping young people set personal goals. Ideal candidates are resilient, customer-focused, and passionate about social support, with opportunities for professional development. This position offers a competitive salary of £28,808 per annum and benefits including annual leave and training programs.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts via Reward Gateway

Fully paid induction programme

Employee Assistance Programme

Generous pension with life assurance

Qualifications

• Experience working with young people desired.
• Ability to cope positively with challenging behaviors.
• Passionate about improving outcomes for young people.

Responsibilities

• Build supportive, trusting relationships with customers.
• Work proactively with the team to manage caseload.
• Support customers to set personalized goals.
• Conduct regular key work sessions to achieve Support Plan goals.
• Manage risks associated with customers.

Skills

Social interaction

Calm and resilient

Teamwork

Customer-focused

Risk management

Job description

Overview

We\'re looking for a kind, compassionate and resilient Support workers to join our Young People Service located in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff\'s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

About Campbell Road Young People\'s service

Campbell Road Young Peoples service provides support and housing for 37 young people in Tower Hamlets that are either leaving care of affected by youth homelessness.

What you\'ll do

• Building supportive, trusting relationships with customers
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Supporting key customers to set personalised goals in the form of a Support Plan
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of \'positive risk taking\'
• Proactively manage risk and safety both in and outside of their physical living environment
• Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
• Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer-focused
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviours
• Passionate about improving outcomes for young people from a range of backgrounds
• Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
• Highly competent in advocating for young people, working with other professionals to get the best outcomes

What you\'ll bring

Desirable:

• Experience working with young people

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description