Support Worker

Red 5 People; Buntingford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community support organization in Buntingford seeks a motivated Crisis Wellbeing Coach to provide essential mental health support. The role involves delivering individualized and group wellbeing sessions, assisting individuals in managing their crises and building coping skills. Candidates should have experience in support or care roles and exhibit compassion and strong communication skills. The position offers competitive salary, additional pay for night shifts, and the opportunity to make a meaningful impact in the community.

Benefits

On-site parking

Supportive team environment

Training and resources provided

Qualifications

• Experience in support work, care, counselling, or other helping roles.
• Compassionate and reliable with a person-centered approach.
• Ability to manage a range of shifts, including nights.

Responsibilities

• Deliver one-to-one and group wellbeing sessions.
• Support people in rebuilding confidence and managing routines.
• Maintain accurate records and promote a safe environment.

Skills

Compassion

Excellent communication skills

Listening skills

Flexibility

Job description

Join a new Crisis Wellbeing Centre and help others find their way through tough times. The new 24‑hour crisis support service is opening in Buntingford this January. The Crisis Centre will provide a safe, calm space for up to seven people at a time who are experiencing a mental health crisis, offering compassionate, short‑term support as an alternative to hospital admission.

We’re looking for empathetic, reliable, and motivated individuals to join the team as Crisis Wellbeing Coaches. You’ll provide practical and emotional support, help people build coping skills, and deliver structured wellbeing interventions — with full training and resources provided. You’ll be part of a supportive, friendly team where kindness, respect, and growth are at the heart of the work. This is a rewarding role for those who want to make a tangible impact on people’s lives while developing their own skills and experience in mental health.

Your role

• Deliver one‑to‑one and group wellbeing sessions on topics such as stress, resilience, and emotional wellbeing.
• Support people to rebuild confidence, manage daily routines, and set personal recovery goals.
• Build positive, trusting relationships that promote hope and self‑determination.
• Work alongside NHS colleagues who complete clinical assessments.
• Maintain accurate records and contribute to a safe, respectful environment.

About you

• Experience in support work, care, counselling, or other helping roles (lived experience also valued).
• Excellent communication and listening skills.
• Compassion, reliability, and a person‑centred approach.
• Flexibility to work a range of shifts, including evenings, sleep‑ins, and waking nights.

Shift Information and Additional Pay

The basic salary is £24,920 per annum, but you will have an opportunity to earn additional pay as below.

• Morning Shift: 08:00am – 15:30pm
• Day Shift: 08:30am – 20:30pm
• Evening & Sleep‑In Shift: 14:30pm – 22:00pm (sleep‑in overnight)
• Waking Night Shift: 20:30pm – 08:00am

Sleep‑in rate: approximately £75 per night (in addition to working hours). Waking night rate: £15 per hour (inclusive of working hours).

Additional Details

• Start Date: ASAP
• Location: Buntingford
• Parking: on‑site parking available

Apply Now

Please apply via this advert. We aim to contact everyone. If you haven’t heard back, feel free to complete the "Send Us A Message" form on the Red 5 People Contact page, and someone will be in touch within 72 hours.

If you would like to speak to someone directly, please call the office and ask for Lawrence (the number is on the Red 5 People website).