Support Team Member

Citrus-Lime Ltd; Ulverston; On-site; GBP 30,000 - 35,000; Full time

Job summary

A high-growth tech company in the UK is seeking a Customer Service Team Member to provide top-notch support to retail customers. The role involves troubleshooting, problem-solving, and effective communication with internal teams. Candidates should possess 1-2 years of customer service experience and strong ICT skills, particularly in MS Office. The position offers a competitive salary ranging from £30,000 to £35,000, alongside benefits like 31 days holiday including bank holidays, and private healthcare.

Benefits

31 days holiday including bank holidays

Private healthcare including dental

Competitive salary ranging £30,000 to £35,000

Rapid salary progression for hard workers

Qualifications

• 1 to 2 years of customer service experience required.
• Strong verbal and written communication skills needed.
• Ability to quickly learn new systems.

Responsibilities

• Provide first-class service to existing retail customers.
• Analyse problems and keep customers informed.
• Deliver support via phone and live chat.

Skills

Excellent communication skills

Logical thinking

Time management

Curiosity

Organisational skills

Upbeat attitude

ICT skills

Tools

MS Office

Job description

Overview

We are looking for a Customer Service Team Member to join the Support Team, providing support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting, and more in-depth problem‑solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high‑level of customer service throughout.

About Citrus‑Lime

Citrus‑Lime is an exciting high‑growth tech business providing a cloud‑based POS system to small and mid‑sized retailers. We compete and win against large tech giants. We are profitable and growing fast.

Our customers are retailers in the outdoor sector, from cycle through to equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. We are now at the early stages of internationalisation but have already secured a solid customer base in Ireland, Europe and the USA, and we even have some customers in Australia. It’s certainly an exciting time to join the team.

Key Responsibilities & Qualifications

• Provide first‑class service to existing retail customers.
• Analyse problems and issues, seeking resolution and keeping customers informed throughout.
• Effectively elevate support cases to the internal development team when required.
• Deliver support via phone and live chat, employing excellent communication skills, logical thinking, curiosity, organisation, flexibility, and a positive attitude.
• Possess roughly 1 to 2 years of customer service experience.
• Have a sound grasp of ICT skills, such as using MS Office.
• Strong verbal and written communication skills.
• Excellent organisation and time‑management.
• Upbeat and friendly attitude.
• Can pick up new systems with ease.

Success Stories

Joining the Support Team at Citrus‑Lime was a real change of direction for me – I was a primary school teacher, then an editor for a publishing company, and had never worked in customer support before. The team had faith in me and helped me grow into the role, allowing me to use existing skills such as training and earn new ones. It is exciting to work for a company where the product is always improving and changing, challenging us to keep building on our knowledge. With a background in primary school education and wedding planning, applying to Citrus‑Lime was a big leap. My technical knowledge was limited to Excel spreadsheets, but with guidance from the team, I gained a wealth of knowledge and continue to challenge myself each day. I previously worked as a general manager of a hotel, so joining the Citrus‑Lime Team was new for me. Having no technical background, except for MS Office, I was apprehensive that I might not be suitable. But with the team's support, I gained the knowledge and the tools to succeed. Citrus‑Lime endorses hard‑work and commitment, and I look forward to my future with the company and the opportunities along the way.

Benefits

• Full‑time position based in Ulverston.
• 31 days holiday, including bank holidays and time off at Christmas.
• Private company healthcare, including dental.
• Competitive salary – starting £30,000 to £35,000, dependent on experience.
• Rapid salary progression for those who demonstrate hard work and ability.
• Work alongside passionate and experienced people.
• A meritocratic environment that demonstrably rewards results.