Support Team Administrator

Kelly Rail; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading support services provider in Nuneaton is seeking an Administrator for the Welfare and Support Team. The role involves supporting field operatives through effective communication, resolving queries, and ensuring their wellbeing. Ideal candidates will possess strong interpersonal and organisational skills, with a proactive approach to problem-solving. Benefits include competitive salary, holiday entitlement, pension scheme, and comprehensive training opportunities for career development.

Benefits

Competitive salary (PAYE)

20 Days’ Holiday + Statutory Bank Holidays

Company Pension Scheme

Cycle to Work Scheme

Employee Discount Scheme

Excellent Career Growth Opportunities

Comprehensive Training

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal skills to engage with various personalities.
• Organised with planning and problem-solving capabilities.

Responsibilities

• Support field operatives with issues, queries, and wellbeing.
• Investigate and resolve operational issues with the management team.
• Make check-in calls to engineers to ensure they are supported.
• Provide updates and keep engineers informed.

Skills

Interpersonal skills

Organisational skills

Communication skills

Problem-solving skills

Proactivity

Job description

Kelly Group is on the lookout for exceptional talent to join our Welfare and Support Team as an Administrator. If you're passionate about helping people and thrive in a supportive environment, we want to hear from you!

What You’ll Be Doing:

• Support Our Field Operatives: Receive inbound calls and offer a listening ear for personal issues, pay queries, and general wellbeing concerns.
• Problem Solver: Investigate issues thoroughly and work with the management team to resolve them swiftly.
• Wellbeing Champion: Make outbound calls to check in on engineers, ensuring their journey is smooth and supported.
• Be the Backbone of Communication: Provide timely feedback and keep engineers updated throughout the process.

Skills & Experience:

While admin experience is preferred, it’s not essential! If you're:

• Organised: You’ll plan ahead, highlight potential problems early, and keep things running smoothly.
• People-Focused: Excellent interpersonal skills to engage with a variety of personalities and handle conflict with ease.
• Team-Oriented: You’ll thrive in a collaborative environment, working together to achieve team goals.
• Clear Communicator: Strong written and verbal communication skills to keep everyone informed.
• Proactive: You’ll take ownership of tasks, keep the bigger picture in mind, and see projects through to completion.

Why Kelly Group?

• Competitive Salary (PAYE)
• 20 Days’ Holiday + Statutory Bank Holidays
• Company Pension Scheme
• Cycle to Work Scheme
• Employee Discount Scheme
• Excellent Career Growth Opportunities – We believe in developing our people.
• Comprehensive Training to ensure you’re equipped for success!