Support Specialist

Remote Jobs; Remote; GBP 37,000 - 53,000; Full time

Job summary

A healthcare technology company is seeking a Support Specialist to provide technical phone support for medical devices. This remote role involves troubleshooting hardware/software issues, providing customer assistance, and participating in an on-call rotation. Candidates should have an associate degree or equivalent experience in clinical neurophysiology or IT. Strong computer proficiency and excellent communication skills are essential. Competitive salary is offered in the range of $50,000 - $70,000 annually.

Qualifications

• Associate degree in a related field, or 2 years of related experience in clinical neurophysiology, IT, or biomedical.
• Registered Technologist in good standing preferred.
• Background in health sciences or relevant college degree.

Responsibilities

• Provide customer support through product operations and functional training.
• Effectively troubleshoot computer, software, and networking issues.
• Communicate solutions in a timely manner.

Skills

Computer proficiency

Networking knowledge

Excellent communication skills

Education

Associate degree in related field or 2 years related experience

Bachelor’s degree in a neurodiagnostic field

Job description

Overview

Position Summary: The Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on-call rotation for after hour and weekend support escalation. This position will be located either at headquarters in Kennewick, WA, or remote.

Responsibilities

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation
• Communicate solutions/resolutions/answers in a timely manner
• Make customer follow-up calls
• Effectively troubleshoot computer, software, and networking issues
• Develop expert level knowledge of the Cadwell product lines
• Other job duties as requested, directed, or assigned

Education/Experience

• Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required
• Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired
• Registered Technologist in good standing preferred
• Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent
• At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred

Skills/Knowledge/Abilities

• Computer proficiency is essential. Familiar with computer operations, including applicable software platforms and networking, and hardware
• Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desired
• Requires excellent communication skills and the ability to work effectively with customers and team members

Salary

$50,000 - $70,000/year

Location

Remote