Support Services Administration: Visits Booking - HMP Lindholme (Ref: 12201)

HM Prison and Probation Service; West End; On-site; GBP 24,000 - 29,000; Full time

Job summary

A UK government agency is seeking a professional to manage visit applications and bookings for prisoners. The role involves ensuring that all procedures are followed and facilitating communication with the families of prisoners. Applicants must have strong communication skills and the ability to handle sensitive information. The role offers a salary of £24,527 and contributions to a pension scheme.

Benefits

Civil Service Defined Benefit Pension

Access to learning and development

Flexible working options

Annual Leave

Public Holidays

Qualifications

• Ability to process visit applications and bookings accurately.
• Effective communication with families and official visitors.
• Monitoring alerts and ensuring visitor safety.

Responsibilities

• Process all visits applications and bookings.
• Be the first point of contact for visitors.
• Produce and distribute visits lists and safeguarding information.
• Monitor alerts for visitors and prisoners.
• Assist disabled visitors and handle special visits.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Job description

Responsibilities

The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders.

This is a non operational job with no line management responsibilities.

• Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment
• Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking
• Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre
• Ensure that public protection and security information is kept up to date and relevant on the booking system
• Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors Informing security of any issues
• Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement
• Provide information to outside agencies when requested, such as assisted prison visits scheme
• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
• Respond to queries relating to area of work, redirecting where required
• Operate the switchboard appropriately by Identifying the callers needs ensuring all messages are communicated to the appropriate parties

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Behaviours

• Developing Self and Others
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Hours of Work (Unsocial Hours) Allowances

37 hour working week. We will assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service

Nationality requirements:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Security Checks

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard checks (opens in a new window).

Salary and Benefits

Alongside your salary of £24,527, HM Prison & Probation Service contributes £7,105 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Additional Information

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ