Support Officer– Homelessness & Resettlement

Completely Care Recruitment Consultants Ltd; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A support services organization in Oxford is seeking a proactive Support Officer for full-time work in homelessness and resettlement. The ideal candidate will provide compassionate guidance to individuals gaining independence after homelessness. You will assist with various client needs, ensuring safety and effective support through collaborative teamwork. This role demands strong communication skills and a commitment to trauma-informed practices, contributing positively to a dynamic and rewarding environment.

Qualifications

• Experience in homelessness, housing, social care, or related field is preferred.
• Capable of managing challenging situations with a calm and confident approach.
• Understanding of trauma-informed practice and its application.

Responsibilities

• Provide person-centred, trauma-informed support to individuals.
• Build empowering relationships to help clients grow in confidence.
• Collaborate with partner agencies to provide holistic support.
• Assist clients in the move-on process to their new homes.
• Complete risk assessments and maintain accurate case records.
• Contribute to a positive team culture and service development.

Skills

Experience supporting vulnerable adults

Strong communication skills

Organised and reliable

Job description

Support Officer – Homelessness & Resettlement

Location: Oxford

Hours: Full-time, Monday to Friday – 9.00-17.00

Salary: £14.50 - £16.00 per hour

Are you passionate about empowering people to rebuild their lives? Do you believe everyone deserves safety, stability, and the chance to move forward? If so, you might be exactly who we’re looking for.

We’re seeking a compassionate, proactive Support Worker to join our team working with people who have experienced homelessness and are now living in independent, dispersed accommodation across Oxford. Our clients may have support needs around substance use, mental health, or past offending, and your role will be to walk alongside them as they take the next steps toward long-term independence.

What you’ll be doing

• Providing person-centred, trauma-informed support to individuals living in community-based accommodation.
• Building empowering, respectful relationships that help people grow in confidence and stability.
• Working proactively with partner agencies—such as health services, probation, substance use teams, and social care—to ensure a genuinely holistic support package.
• Supporting clients through the move-on process, from identifying suitable housing to settling into their new home.
• Completing risk assessments, support plans, and case recording with clarity and accuracy.
• Ensuring a safe, welcoming environment across our properties, including occasional room cleaning or clearance when needed.
• Contributing positively to team culture, service development, and organisational goals.

What we’re looking for

• Experience supporting vulnerable adults, ideally within homelessness, housing, social care, or a related field.
• A calm, confident approach to managing challenging situations safely and professionally.
• Someone who understands the value of trauma-informed practice and puts it into action.
• Strong communication skills and a collaborative mindset—teamwork and partnership working are at the heart of what we do.
• Organised, reliable, compassionate, and committed to helping people progress on their journey toward independence.

Why join us?

You’ll become part of a supportive and forward-thinking team where your voice matters and your work has real impact. No two days look the same, but each one gives you the chance to make life‑changing differences for the people we support.

If you’re motivated, empathetic, and ready for a role that’s both challenging and deeply rewarding, we’d love to hear from you.

Apply

Apply today to [e-mail] or call for more details on 01865 7272751.

This role is exempt from the Rehabilitation of Offenders Act 1974 and requires an Enhanced DBS check due to working with children and young people.