Support Medical Secretary - Stroke/COOA | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Wellington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Support Medical Secretary to join their team. The position is Band 3 and requires good communication skills, reliability, and an organized approach to work. Candidates should have RSA level 3 or equivalent, and excellent audio typing skills. Experience in a medical environment is desirable but not essential. The role offers a chance for professional development within a supportive team environment. The advert closes on December 5, 2025.

Qualifications

• Experience within a medical environment is desirable but is not essential.
• Excellent audio typing skills required.

Responsibilities

• Produce accurate clinical and general correspondence.
• Respond to telephone calls from anxious and distressed patients.
• Organise the workload of the Consultants within the department.

Skills

Good communication skills

Flexibility

Reliability

Organised approach to work

Education

RSA level 3 or equivalent

Educated to GCSE level or equivalent

Tools

Audio transcription software

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a Support Medical Secretary to provide a valuable support service to our Stroke and COOA Secretaries at The Princess Royal Hospital. The post is Band 3 and the successful candidate will be working 37.5 hours per week.

You will be able to demonstrate good communication skills, flexibility, and reliability and have an organised approach to work. Working alongside other Medical Secretaries, the post would provide an excellent opportunity for development and progression for a motivated candidate.

Qualifications

• RSA level 3 or equivalent
• Excellent audio typing skills
• Educated to GCSE level or equivalent
• Experience within a medical environment is desirable but is not essential

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription. You will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries. The successful applicant will gain valuable experience within a busy Medical Secretaries office.

The post holder is a pivotal person in the patient’s relationship with the hospital, the clinical team and the Consultants. The team support each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Friday 5 Dec 2025.