Support Medical Secretary

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare institution in Liverpool is seeking a motivated Support Medical Secretary to join their secretarial team. You will provide essential administrative support in a dynamic healthcare setting, managing patient information and scheduling. The ideal candidate will have strong communication skills, IT proficiency, and experience in an NHS office. This is an excellent opportunity for individuals looking to contribute to patient care while working with a supportive team.

Qualifications

• GCSE/O Level standard or equivalent required.
• RSA/OCR Level II or equivalent is preferred.
• Knowledge of medical terminology essential.

Responsibilities

• Provide day-to-day support to the PA/Medical Secretary team.
• Update and input patient information into appropriate systems.
• Monitor clinic capacity and manage scheduling.

Skills

Word Processing / Audio typing skills

Excellent I.T. skills with Microsoft Office

Strong communication skills

Knowledge of medical terminology

Experience in NHS office environment

Self‑motivated

Teamworking ability

Education

GCSE/O Level standard or equivalent

RSA/OCR Level II or equivalent

Job description

We are looking to recruit an enthusiastic and motivated Support Medical Secretary to join our secretarial team within the Breast and Endocrine Surgery.

Responsibilities

• Provide day‑to‑day support to the PA/Medical Secretary team.
• Update and input patient information into the appropriate systems and spreadsheets.
• Book, reschedule and cancel appointments and clinics.
• Monitor clinic capacity and manage scheduling to optimise workflow.
• Complete necessary actions required from correspondence and requests received.
• Produce accurate correspondence in a timely manner, typing from audio dictation.
• Check documentation and actions for clinical correspondence.
• Support the 18‑week Referral to Treatment pathways, ensuring accurate recording on the Patient Administration System (PAS).
• Keep track of referrals to ensure patients are reviewed promptly and follow‑up appointments are arranged in conjunction with RTT.
• Check against clinical letters to ensure appropriate follow‑up arrangements and investigations are in place.
• Liaise with personal medical secretaries of specialties.
• Deal with enquiries from patients, consultants, junior doctors and colleagues, both by telephone and face‑to‑face.
• Ensure all correspondence relating to patient care is acted upon promptly.

Key skills & qualifications

• Education: GCSE/O Level standard or equivalent.
• RSA/OCR Level II or equivalent.
• Word Processing / Audio typing skills.
• Knowledge of medical terminology and secretarial procedures.
• Excellent I.T. skills and experience with Microsoft Office packages.
• Experience working in an NHS office environment.
• Strong communication skills and ability to use own initiative.
• Self‑motivated and able to work with limited supervision.
• Ability to manage and prioritise workload.
• Accuracy in maintaining computerised and manual filing/documentation systems.
• Teamworking ability and management of difficult/sensitive situations.
• Willingness to undertake further training as required.

Desirable criteria

• Knowledge of internal PAS system.
• Ability to supervise and motivate a team.
• Time management skills.
• Excellent interpersonal and influencing skills.
• Understanding of Trust internal policies.
• Flexible approach when required.
• Ability to build and maintain good working relationships.
• Understanding of the confidential nature of the role and awareness of the Data Protection Act.

The Trust is committed to promoting equality and diversity throughout its workforce, welcoming applications from under‑represented groups.

Applicants will require DBS disclosure in line with the Rehabilitation of Offenders Act 1974; disclosure to the Disclosure and Barring Service will be required to check for any prior convictions.

Please note that for this Band 2 role, visa sponsorship is not available and the role will only be advertised to suitable candidates who meet the UK Visas & Immigration criteria.