Support Manager

Amber Mace; Gloucester; On-site; GBP 45,000; Full time

Job summary

A dedicated care provider in Gloucester is looking for an experienced Support Manager to oversee the operations in care homes. This role involves ensuring compliance with CQC standards, supporting Home Managers, and facilitating continuous improvement. The ideal candidate will have management experience in the care sector, a strong understanding of quality assurance, and excellent leadership skills. The position offers a salary of up to £45,000 per annum and a supportive working environment focused on high-quality care.

Benefits

Salary up to £45,000 per annum

Monday to Friday working hours (9am-5pm)

Long-term career development opportunities

Qualifications

• Proven experience in a management role within the care sector.
• Strong understanding of CQC standards, compliance, and quality improvement.
• Passionate about delivering high-quality, person-centred care.

Responsibilities

• Support Home Managers with the day-to-day running of services.
• Lead on quality assurance and compliance.
• Carry out regular audits and service reviews.

Skills

Management experience in care sector

Understanding of CQC standards

Excellent communication skills

Organised and proactive

Job description

Overview

Job Title: Support Manager (Care Homes)

Location: Gloucester

Hours: Monday to Friday, 9:00am - 5:00pm

Salary: Up to £45,000 per annum

Amber Mace are recruiting on behalf of a family-run care provider with a strong reputation for delivering high-quality, person-centred care. Their values are at the heart of everything we do, and we are proud of the supportive, close-knit culture within our homes. We are now seeking a dedicated and passionate Support Manager to work alongside our Home Managers and leadership team to support quality, compliance, and the smooth running of our services.

Responsibilities

• Support Home Managers with the day-to-day running of both services, offering guidance, problem-solving, and operational oversight
• Lead on quality assurance and compliance, supporting homes to meet and exceed CQC standards and regulatory requirements
• Carry out regular audits, action plans, and service reviews, ensuring continuous improvement
• Support with policies, procedures, and governance, ensuring they are embedded into practice
• Assist with business and operational performance, including occupancy, staffing, budgets, and efficiency where appropriate
• Support managers with investigations, incidents, complaints, and safeguarding matters
• Provide leadership support, coaching, and development to managers and senior staff

About You

• Passionate about delivering high-quality, person-centred care
• Proven experience in a management role within the care sector
• Strong understanding of CQC standards, compliance, and quality improvement
• Confident supporting and mentoring managers and leadership teams
• Organised, proactive, and able to balance quality and commercial priorities
• Excellent communication and relationship-building skills
• Values-driven and aligned with a family-run, people-focused culture

What We Offer

• Salary up to £45,000 per annum
• Monday to Friday working hours (9am-5pm)
• Opportunity to play a key role in shaping and supporting high-quality care services
• Supportive, family-run environment where your contribution is valued
• Long-term career development opportunities

Please contact Holly at Amber Mace for more details on (phone number removed) or email your updated CV to (url removed)