Support Engineer - Fully Remote

Realtime Recruitment; United Kingdom; Remote; USD 40,311 - 67,186; Full time

Job summary

An established industry player is seeking an IT Recruitment Consultant to join their team. This exciting role involves developing monitoring solutions, utilizing telemetry data for troubleshooting, and collaborating with various teams to resolve incidents. The ideal candidate will have a strong understanding of monitoring protocols and proficiency in scripting languages. If you're passionate about technology and eager to contribute to a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company and elevate your career in IT recruitment!

Qualifications

• Strong understanding of monitoring protocols and scripting languages.
• Experience with virtualized infrastructure and Linux/Windows OS.

Responsibilities

• Developing and deploying monitoring solutions for various systems.
• Collaborating with teams to resolve incidents and automate processes.

Skills

Monitoring protocols (SNMP, WMI)

Scripting languages (PowerShell, Perl, Python)

TCP/IP networking

Packet capture analysis

Virtualized infrastructure (VMware)

Linux operating systems

Windows operating systems

Education

Bachelor's degree in Computer Science

3+ years of experience in a Tier II or Senior role

Tools

Ansible

Terraform

Job description

This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Realtime Recruitment

IT Recruitment Consultant at Realtime Recruitment

Key Responsibilities and Duties

• Monitoring and Alerting: Developing and deploying monitoring solutions for various systems.
• Utilizing telemetry data for alert response and troubleshooting.
• Detecting incidents through monitoring tools, notifications, and log files.
• Configuring monitors in collaboration with development teams.
• Incident Management: Supporting incident commanders by executing documented resolution steps.
• Logging incidents in the tracking system with clear symptom documentation.
• Collaborating with support, security, engineering, and customers to resolve incidents.
• Monitoring scheduled jobs for operational impact and identifying failures.
• Automation and Tooling: Deploying and operationalizing tooling with the engineering team.
• Developing Ansible playbooks for automated deployment and upgrades.
• Hands on experience with Terraform to manage infrastructure as code.
• Implementing and testing new tools and features.

Qualifications

• Strong understanding of monitoring protocols (SNMP, WMI).
• Proficiency in scripting languages (PowerShell, Perl, Python).
• Working knowledge of TCP/IP networking and packet capture analysis.
• Experience with virtualized infrastructure (VMware) and Linux/Windows operating systems.
• 3+ years of experience in a Tier II or Senior role (Technical Call Center, NOC, System/Support Engineering) or a Bachelor's degree in Computer Science or a related field.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting and Technology, Information and Media