Support Delivery Manager

ic resources; Oxford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global leader in motion capture systems is seeking a Support Delivery Manager based in Oxford. In this role, you will lead a team ensuring quality customer and internal support, handle budgeting, and manage recruitment processes. Candidates should have robust management experience in technical support and customer service, along with strong communication skills. Attractive benefits include a competitive salary and a 10% company pension.

Benefits

Attractive base salary

10% company pension

25 days annual leave

Life & medical cover

Health insurance

Qualifications

• Experience working within hardware or software engineering.
• Proficiency in SLA/KPI development.

Responsibilities

• Lead a team responsible for customer and internal support.
• Manage budgeting and recruitment processes.
• Ensure quality and regulatory compliance.

Skills

Management experience in technical support and customer service

Experience in scheduling teams for international travel

Strong communication skills

Tools

Quality Management Systems

Job description

Social network you want to login/join with:

This is an exciting opportunity to join our client, a global leader in motion capture systems, as a Support Delivery Manager. In this role, you'll lead a team responsible for customer and internal support across various regions. Reporting to the Head of Global Sales, your responsibilities include line management, customer support, system installation, training, budgeting, recruitment, reporting, and ensuring quality and regulatory compliance.

As the Delivery Support Manager, you will be offered an attractive base salary, a 10% company pension, 25 days annual leave, life & medical cover, and health insurance.

Requirements:

• Management experience in technical support and customer service.
• Experience working within hardware or software engineering.
• Experience in scheduling teams for international travel.
• Proficiency in Quality Management Systems and SLA/KPI development.
• Strong communication skills.

If you are interested in discussing this position further or similar roles, don't hesitate to get in touch with Emily Jones.