Support Coordinator

Home Group; Bath; On-site; GBP 1,000; Part time

Job summary

A social support organization in Bath is seeking a Support Coordinator to manage vulnerable customers in supported housing. You will help sustain tenancies and enhance independence through personalized support plans. This part-time role offers a salary of £13.21 per hour, with generous benefits including leave, health plans, and training opportunities.

Benefits

34 days leave

Paid time off for volunteering

Matching pension contributions

Health cash plan

Career development opportunities

Supermarket discounts

Qualifications

• Experience managing a caseload of vulnerable customers.
• Ability to develop and implement person-centred support plans.
• Experience coordinating and assessing customer referrals.

Responsibilities

• Manage a small caseload of customers and develop support plans.
• Help customers sustain their tenancies and prevent homelessness.
• Signpost to relevant services and support customer independence.

Skills

Passion for customer support

Experience in creating support plans

Ability to work collaboratively

Calm under pressure

Resilient approach

Job description

Overview

Job Description - Support Coordinator (251489)

Bath

Permanent Part time (30 hours per week)

Pay £13.21 per hour (£25,838 per annum)

Home a place where you belong

We have a fabulous opportunity for you to join our awesome team. We support our brilliant customers to maintain a supported tenancy with the aim that they will be empowered to move on to a lower supported service or, into their own independent accommodation. Our aim is to deliver long-term positive solutions for the people we work with and measure our success not by the number of people we support, but through the outcomes our customers achieve.

What’s in it for you

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Colleagues really matter to us, that’s why we’re the10 th Best place in the UK for Wellbeing.

Typical day as a Support Coordinator

• Managing a small caseload of customers, developing support plans and enhanced risk assessments.
• You’ll be working with vulnerable customers who live in supported housing, who may have issues with their mental health, alcohol use, substance use or previous offending.
• Helping customers with tenancy sustainment and homelessness prevention, developing life skills and promoting independence.
• Signposting to other relevant services
• You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

About our team

You’ll be working alongside our fabulous team who are all super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.

If you have a solid work ethic, common sense and a strong sense of teamwork that person may well be you! If you have a good sense of humour and a love of cake that’s a bonus too!

You bring

• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• Ability to work using your initiative, remaining calm under pressure and have a resilient approach.
• We cannot sponsor you for this role

Job details

• Monday – Friday, including flexibility to support customers studying or in work
• Use of technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• You’ll need an Enhanced DBS check done and we pay for that.