Support Clinic Coordinator

NHS; Cardiff; On-site; GBP 25,000; Part time

Job summary

A major UK health organization is seeking a part-time Receptionist for the Obstetrics and Gynaecology Department. The successful candidate will provide excellent reception services to staff, patients, and visitors, handle phone inquiries, and book appointments, ensuring a welcoming and efficient environment. A good standard of education and experience with public interaction are essential. This position offers a salary of £24,833 per annum pro rata, with a permanent contract and opportunities in a supportive healthcare setting.

Qualifications

• Good standard of education, 3 GCSEs or equivalent.
• Experience working with computers.
• Experience dealing with the public, both face to face and via telephone.

Responsibilities

• Greet patients on the reception desk and check them in.
• Answer telephone queries.
• Locate and prepare notes for upcoming clinics.
• Book clinic appointments.

Skills

Ability to prioritise workload

Ability to remain calm during busy/difficult situations

Works well within a team

Good communication skills

Education

Good standard of education, 3 GCSEs or equivalent

Job description

Job Summary

The post holder will provide a friendly, professional reception service to staff, patients and visitors within the Obstetrics and Gynaecology Department. They will also provide a first–class outpatient coordinator service for the Obstetrics and Gynaecology Department, providing flexible cross‑cover during times of sickness or absence for other members of the team, including the reception staff.

Main Duties

• To greet patients on the reception desk, checking them in and booking any follow‑up appointments required.
• Answering telephone queries.
• Locating and preparing notes for upcoming clinics.
• Booking clinic appointments.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing more than 100 specialist services. Working across six hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population while working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10‑year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,833 a year per annum pro rata

Contract: Permanent

Working pattern: Part‑time

Reference number: 001-AC255-1225

Job location: University Hospital of Wales, Heath Park, Cardiff, CF14 4XW

Person Specification

Qualifications Essential

• Good standard of education, 3 GCSEs or equivalent

Experience Essential

• Working with computers
• Working in a team
• Dealing with the public either by telephone or face to face

Skills Essential

• Ability to prioritise workload
• Ability to remain calm during busy/difficult situations
• Works well within a team
• Good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country where they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer Details

Employer name: Cardiff and Vale University Health Board

Address: University Hospital of Wales, Heath Park, Cardiff, CF14 4XW

Employer's website: https://cavuhb.nhs.wales/