Support and Information Volunteers – VH251

Big C; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player dedicated to supporting individuals affected by cancer is seeking enthusiastic volunteers. This role involves welcoming visitors, providing essential information about the Centre's services, and ensuring a friendly atmosphere. Volunteers will also assist with refreshments and help maintain a tidy environment. If you have a passion for helping others and want to contribute to a meaningful cause, this opportunity offers a chance to make a real difference in your community while gaining valuable experience in a supportive setting.

Qualifications

• Strong customer service skills to welcome and assist visitors.
• Ability to communicate effectively and provide information.

Responsibilities

• Greet visitors and provide information about the Centre.
• Support service users and maintain cleanliness in the Centre.

Skills

Customer Service

Communication Skills

Team Support

Tools

Cliniko

Job description

Role:
To provide a friendly and helpful welcome to the visitors of our Big C Centre’s.

Meet and Greet:
Meet and greet visitors at the Centre’s main entrance providing a friendly and polite welcome.
Direct and accompany visitors to their appropriate destination.
Provide information on local amenities at the Centre.
Enter and re-book service users into the Big C services using the online system Cliniko.

Support & Listening Ear:
Provide a listening ear to our service users.
Answer general queries about the Centre and its services.
Help support the team to clear and clean tables.

Hospitality Host:
Provide refreshments to service users and Centre visitors.
Set up rooms for support groups and meetings as per centre diary.
General front of house tidying and restock refreshment supplies.

Time commitment:
There are Support & Information Centres across Norfolk located in Norwich, Great Yarmouth, and Kings Lynn.
Roles available Monday to Friday, 9:00am to 5:00pm.

About the organisation:
As a regional cancer charity, Big C is dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes.

There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to ensure that no one is missing out on the opportunity to access our support. Big C’s work focuses on 6 key areas: support, research, equipment, education, income generation, and people.

The dedication of our employees, volunteers, supporters, and fundraisers is how we continue to improve the lives of those affected by cancer.

Big C is passionately committed to wellbeing, inclusion, diversity, equity, and supporting the achievement of the charity’s vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy, and customer-focused.

How to apply:If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: [e-mail]
T: 01263 519454

Alternatively, you can complete an online registration form, and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.