Support Analyst - Financial Consolidation

Anaplan Inc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in London is seeking an experienced client support professional to assist clients with our consolidation software. You will guide clients through implementation, troubleshoot technical issues, and develop training materials. The ideal candidate has a strong accounting background and experience with tools like Hyperion and SAP BPC. This role emphasizes client satisfaction and requires excellent communication skills.

Qualifications

• Proven experience in accounting roles with a focus on financial consolidation.
• Strong technical skills with consolidation software.
• Excellent command of written and spoken English; proficiency in French is advantageous.

Responsibilities

• Provide exceptional support to clients using our consolidation software.
• Guide clients through implementation and configuration.
• Diagnose and troubleshoot technical issues.

Skills

Accounting knowledge

Technical skills

Communication skills

Problem-solving

Attention to detail

Tools

Hyperion

SAP BPC

Oracle HFM

Job description

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebratingour wins.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you\'ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Your Impact

• Provide exceptional support to clients using our consolidation software, addressing queries and resolving technical issues promptly.
• Guide clients through the implementation and configuration of the consolidation software to meet their specific accounting and financial reporting requirements.
• Diagnose and troubleshoot technical issues related to the consolidation software, collaborating with internal development teams to ensure timely resolution.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Utilise your strong accounting knowledge to assist clients in understanding and implementing consolidation best practices.
• Stay updated on accounting standards and regulations to provide accurate guidance on financial reporting requirements.
• Develop and deliver training sessions to clients on the effective use of the consolidation software.
• Create comprehensive documentation, including user guides and FAQs, to facilitate self-help and enhance the user experience.
• Act as a liaison between clients and the development team, conveying user feedback and enhancement requests.
• Collaborate with the development team to test and validate new features and updates.

Your Qualifications

• Proven experience in accounting roles with a focus on financial consolidation.
• Strong technical skills, including experience with consolidation software (e.g., Hyperion, SAP BPC, Oracle HFM).
• Excellent command of written and spoken English; proficiency in French is advantageous.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical skills with keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with accounting standards (e.g., IFRS, GAAP) and financial reporting requirements.

Preferred Skills

• Experience with root cause analysis and implementing preventive solutions.
• Previous involvement in software enhancement or feature validation.
• Capability to develop and deliver user training and documentation.
• Bilingual or multilingual abilities, particularly in EU languages.
• Strong customer service orientation and client-facing experience.

Our Commitment to Diversity, Equity, Inclusion

and Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire你 for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.