Support Analyst

Khuda Technology; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Liverpool is seeking an experienced IT Support Analyst to join their onsite team. The role involves providing technical support, troubleshooting, and maintaining productivity across a Windows 10 Enterprise environment. Ideal candidates will have strong communication skills and hands-on experience with IT systems. This contract offers a rate of £130 outside IR35 for up to 12 months.

Qualifications

• Proactive, customer-focused attitude.
• Ability to handle support queries via various methods.
• Capable of troubleshooting various hardware and software issues.

Responsibilities

• Provide technical support and troubleshooting for users.
• Install, configure, and repair Windows 10 devices.
• Manage network storage and perform LAN/WAN tasks.
• Deploy software and maintain system security.
• Support onboarding and offboarding processes.

Skills

Strong communication skills

Experience in professional environment

Confident supporting users with varying technical levels

Hands‑on experience with Windows 10 Enterprise

Good understanding of IT security policies

Solid troubleshooting skills

Knowledge of LAN/WAN

Virtualization

Wireless networks

AV equipment

Job description

IT Support Analyst

Liverpool - Onsite

Rate: £130 Outside IR35

Duration: Up to 12 months

Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You'll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment.

Requirements

• Handling support queries via phone, email, and Service Manager
• Troubleshooting and resolving IT issues across desktops, laptops, servers and software
• Installing, configuring and repairing Windows 10 devices and client applications
• Supporting users with access, applications, printing and network services
• Managing network storage, LAN/WAN-related tasks and escalating where needed
• Deploying software, applying patches, and maintaining system security
• Supporting starters/leavers onboarding/offboarding
• Providing user guidance and training
• Visiting local offices to deliver hands‑on support

Skills

• Strong communication skills (phone and written)
• Experience in a professional environment
• Confident supporting users with varying technical levels
• Hands‑on experience with Windows 10 Enterprise, Windows Server, AD and O365
• Good understanding of IT security policies
• Solid troubleshooting skills and ability to prioritise workload
• Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment

If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you