Support (Admin) Team Supervisor

Vico Homes Limited; Castleford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading social housing provider in Castleford is looking for a Support Team Supervisor to join their Property Investment Team. This role involves overseeing Support Officers, ensuring high-quality service delivery, and contributing to community-focused initiatives like new kitchens and roofs. Candidates should have a Level 3 qualification or equivalent experience, with strong communication and IT skills. This position offers a fixed-term contract, flexible working options, and excellent benefits including a competitive salary and generous pension.

Benefits

26 days holiday plus birthday leave

Generous employer pension contribution

Flexible working options

Lifestyle savings schemes

Employee Assistance Programme

Professional development support

Qualifications

• Experience in a busy, customer-focused environment supporting others.
• Skilled in coordinating tasks and improving processes.

Responsibilities

• Supervise Support Officers to ensure team wellbeing and performance.
• Quality-assure reports and system records for accuracy.
• Plan and monitor daily activities to maintain high standards.

Skills

Attention to detail

Communication skills

Proactivity

Adaptability

Education

Level 3 qualification or equivalent experience

Tools

Microsoft Office

Job description

About the role

Vico Homes is built on the foundations of WDH. We are looking for a Support Team Supervisor to join our Property Investment Team. A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong. These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do. Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen. Together, we’re building better futures and vibrant communities.

As the Support Team Supervisor your manager will be our Business Planning Officer. You will work 37 hours a week on a fixed term temporary basis for up to 12 months, working flexibly in the Vico Homes operating area based our Head Office in Castleford.

As the Support Team Supervisor you will lead and support our Support Officers, helping them deliver high‑quality, accurate and efficient work while creating a caring, confident and united environment where people feel supported and able to perform at their best. It is an exciting time to be joining us and here are some of the initiatives that you will be involved in:

• Helping us deliver over 1,000 new kitchens and bathrooms for our customers across the district.
• Supporting the programme to provide new roofs to hundreds of homes, ensuring our properties are safe, comfortable and well maintained.
• Contributing to improvements in systems, processes and workflows to help the team work smarter, not harder.

What you’ll do

• Support and supervise our Support Officers, ensuring wellbeing, clarity and high performance across the team.
• Quality‑assure information, reports and system records so everything is accurate, reliable and easy to understand.
• Act as a trusted point of contact for our site‑based colleagues, helping them access the information and support they need.
• Keep work flowing efficiently by planning, organising and monitoring daily activity to maintain high standards and meet deadlines.
• Produce clear, accurate minutes for contractor and operational meetings, ensuring actions and responsibilities are captured confidently and professionally.

What we’re looking for

• A Level 3 qualification or equivalent experience, and confidence using IT systems and Microsoft Office.
• Experience working in a busy, customer‑focused environment, supporting others, coordinating tasks and improving processes or ways of working.
• Strong attention to detail, proactive and adaptable, with excellent communication skills, the ability to support wellbeing, take ownership, minute accurately and live our Vico values.

For more details on what we’re looking for in this role, please see the Job Description on our website.

For more information or an informal chat about the role or working for Vico Homes, please contact Eleanor Wainwright, Business Planning Officer on [e-mail].

Please note: Interviews will take place in the week starting 16 February 2026.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

Please go to our website using the link for details and to apply.

If you have any questions about a career at Vico Homes, you can contact us by email on [e-mail].