Supervisor (Part time) - Liverpool Street Station Accessorize, London

Monsoon; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand seeks a passionate individual for a customer-focused role in London. You will be a brand ambassador, supporting the store team to drive sales and deliver exceptional customer experiences. With a strong background in customer service and team leadership, you will motivate others and maintain high performance. The company offers a competitive salary, bonus scheme, staff discounts, and a uniform allowance, while promoting diversity and inclusivity within the workplace.

Benefits

Competitive salary

Exciting bonus scheme

Generous staff discount

Additional holiday for birthday

Qualifications

• Experience in a supervisor or key-holding role with a proven track record in delivering excellence in customer service.
• Ability to communicate openly and effectively.
• Demonstrates passion, drive, and resilience.

Responsibilities

• Support the store and team in driving performance by delivering exceptional customer experience.
• Generate profit by exceeding key performance indicators.
• Maximise commercial opportunities to drive sales within the store.

Skills

Customer-focused

Leadership

Communication

Solution-driven

Team motivation

Job description

Responsibilities

• Be a true brand ambassador, supporting the store and team in driving performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
• Generate profit by exceeding key performance indicators.
• Ensure teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Support the management team in maximising commercial opportunities to drive sales within the store, implementing visual merchandising and window guidelines to a high standard.
• Promote and deliver the piercing product line to customers with your team.
• Be flexible in your approach to the role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Qualifications

• Customer‑focused, reflecting passion for the product and a drive to create an exceptional experience for the Accessorize customer.
• Confident to lead by example, inspiring the team to make Accessorize a great place for all who work and shop with us.
• Experience in a supervisor or key‑holding role with a proven track record in delivering excellence in customer service, both personally and through the team.
• Demonstrates passion, drive and resilience, with a can‑do approach.
• Ability to communicate openly and effectively.
• Solution‑driven, able to make decisions to benefit the business, with a sense of ownership to take responsibility.

Benefits

• Competitive salary and exciting bonus scheme.
• Staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Children’swear and Monsoon Home.
• Additional day of holiday to celebrate your birthday.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all employees to thrive and achieve their full potential. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.