Supervisor - Bluewater (40 hours)

Rituals; Greenhithe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Greenhithe seeks a Rituals Expert to be a key part of their management team. This role involves mentoring Rituals Advisors, ensuring exceptional customer experiences, and meeting store performance goals. Ideal candidates will have previous supervisory experience in retail or hospitality, a strong customer service mentality, and skills in mentoring and problem-solving. This is an exciting opportunity to grow within the luxury cosmetics industry.

Qualifications

• Prior experience as a supervisor or Team Leader in retail or hospitality.
• Strong motivation to achieve performance targets.
• Ability to connect with customers and create a welcoming atmosphere.

Responsibilities

• Interacting directly with customers to ensure a great experience.
• Mentoring and supporting Rituals Advisors.
• Working with management to achieve store goals.

Skills

Mentoring team members

Customer service mentality

Performance motivation

Problem-solving

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team‑player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.