Supervisor

Compass Group; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider is seeking a Supervisor to join their catering team at RHS Garden Wisley. You will oversee a small team to ensure exceptional customer service while maintaining compliance with health and food safety regulations. The role includes food production, customer service, and operational support. Ideal candidates will have front of house experience, strong communication, and a passion for service. This permanent position offers a 32-hour contract, free staff meals, and access to various company perks.

Benefits

Generous holiday entitlement

Free parking on site

Free staff meals while at work

Access to training and development

On-site F&B discounts

Qualifications

• Previous experience in a similar front of house role.
• Confident working in busy environments.
• Passion for delivering outstanding service.

Responsibilities

• Oversee a small team and lead in the manager's absence.
• Ensure compliance with Health and Food Safety regulations.
• Support front of house operation standards.

Skills

Customer service

Communication skills

Leadership

Adaptability

Teamwork

Timekeeping

Job description

Supervisor

Salary: £13.66 per hour

Location: RHS Garden Wisley

Contract Type: 32 hours per week (plus some overtime), permanent, site based, 4 over 7 days per week

We're on the lookout for enthusiastic Supervisor to join our fantastic, busy catering team at RHS Garden Wisley on a 32-hour contract. As a Supervisor, you will be part of a hard-working, friendly team who all have the same goal - to deliver exceptional customer service to our visitors. The Supervisor role on site requires an individual to oversee a small team and take the lead in the absence of the manager, so strong communication and leadership is vital in this position. RHS Garden Wisley covers 240 acres and is open all year round. There are multiple food outlets on site, ranging from a restaurant to cafés.

This role requires you to be responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and supporting with on-site vents are also expected. You will also ensure all staff are compliant with the processes and are always upholding the Restaurant Associates Venues values, so that the guests visiting have the best possible experience.

What can we offer you:

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• The chance to work in a truly beautiful and inspiring setting, surrounded by nature and stunning gardens.
• Generous holiday entitlement.
• Free parking on site
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.

The Ideal Candidate:

• Previous experience in a similar front of house role and confident working in busy environments.
• Adaptable and proactive to ensure that service is consistent when leading the team.
• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Have a safety-first mindset

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.

Job Reference: com/2811/43818001/52777695/BU #RA Venues