Supervisor

The Calleva Arms; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local pub in Reading is seeking a Supervisor to oversee day-to-day operations including staff management, customer service, and ensuring operational efficiency. The ideal candidate will have strong leadership skills and experience in the hospitality industry. Responsibilities include training staff, monitoring quality control, managing finances, and implementing marketing strategies to increase customer engagement. Compensation details will be discussed during the hiring process.

Qualifications

• Experience in staff management within a hospitality environment.
• Strong communication and customer service skills.
• Ability to handle financial management and budgeting.

Responsibilities

• Supervise and coordinate the work of pub staff.
• Provide excellent customer service and maintain a welcoming atmosphere.
• Monitor operations for efficiency and adherence to policies.
• Ensure food and beverages meet quality standards.
• Work with management to increase sales and revenue.
• Provide training and coaching to staff.
• Ensure compliance with laws and regulations.
• Manage pub finances and prepare performance reports.
• Collaborate with marketing for promotional strategies.
• Maintain security and safety measures.

Skills

Staff Management

Customer Service

Operational Efficiency

Financial Management

Marketing and Promotion

Job description

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.
• Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.
• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• Quality Control: Ensure that all food and beverages served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.
• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

Compensation: To be discussed