Supervisor

Rituals; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury retail brand in Manchester seeks a Rituals Expert to enhance customer experiences and mentor a high-performing team. The role involves direct customer interaction, team leadership, and maintaining a clean store environment. Ideal candidates are energetic brand ambassadors who excel at connecting with customers and supporting their team members through training and mentorship. Join an energetic team committed to exceptional retail service.

Qualifications

• Master of customer experience with a focus on product expertise.
• Able to mentor and support team members effectively.
• Energetic and professional as a brand ambassador.

Responsibilities

• Lead the team and support the store manager.
• Interact directly with customers to enhance their experience.
• Maintain store cleanliness and presentation according to guidelines.

Skills

Customer experience

Mentoring

Product knowledge

Job description

Overview

Rituals Expert: You are a master of Rituals selling ceremonies, with the product expertise to match. You are all about customer experience. As a Rituals Expert, you’re part of our in-store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them. You are a role model and mentor to the Rituals Advisors in your shop. Being a Rituals Expert means being a lead sales associate with ambitions of expanding your professional skill set in luxury retail and cosmetics. You give new meaning to the words "aim big, act small" by: working as the lead Rituals Advisor alongside your Store Manager, Assistant Store Manager and other Rituals Advisors to reach your personal goals and the goals for your store; interacting directly with customers to ensure an optimal customer experience; mentoring and supporting Rituals Advisors; keeping the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines. In addition, you will enhance your and your team’s knowledge of our rituals, products and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.

Join our team: At your store, you work together with passionate and enthusiastic colleagues who take a quality-oriented approach to customer service and are dedicated to creating a unique customer experience. The working atmosphere is described as Best in Class, Authentic and full of energy. This role motivates you to be the best version of yourself and to work with a diverse, high-performing team with great personalities that achieve an exceptional guest experience. — Pippa, Bicester Village Rituals Expert (Supervisor)

From the very first day I came to Rituals, I felt welcomed and supported. I became part of the family. I have had massive support from my manager, and my team provides good energy, laughter, and unforgettable moments. The company values, especially care for the planet and environment, align with my own, making working here even better. Rituals is a great place to be! — Karolina, Covent Garden Rituals Expert (Supervisor)

This is you: High on energy, low on ego and with a little humor. You mentor your team, connect with customers, and make everyone feel at home in our stores. You are professional and excited about our brand and can share that excitement with your team and customers.