Supervisor

JD GROUP; Enfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company in the United Kingdom seeks a Junior Management Team member to enhance customer service and manage staff. Responsibilities include delivering high-quality service, driving sales targets, and maintaining store standards. Ideal candidates will have supervisory experience in retail, a passion for customer service, and strong communication skills. The position offers several benefits, including discounts, a bonus scheme, and opportunities for personal development.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Qualifications

• Experience in a fast-paced retail environment.
• Ability to uphold high service standards.
• Passion for retail and knowledge of current trends.

Responsibilities

• Deliver excellent customer service.
• Drive and exceed sales targets.
• Maintain high visual merchandising standards.
• Train and develop staff effectively.

Skills

Supervisory experience

Strong communication skills

Attention to detail

Customer service expertise

Coaching and mentoring

Job description

Role Overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role Objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.

Skills and Experience

• Previous supervisory or Team Leader experience in a fast‑paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and mentoring individuals
• Strong communication skills
• Strong attention to detail & ability to maintain high standards on the shop floor
• Promote JD Group values to internal and external stakeholders

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance