Supervisor

Santo Remedio; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

An award-winning Mexican restaurant in the City of Westminster is seeking an experienced Supervisor to join their team. Responsibilities include supervising staff, ensuring high customer service standards, and managing daily restaurant operations. Ideal candidates should possess strong leadership skills and experience in hospitality. The role offers a competitive rate of £17 per hour along with various benefits like paid days off and staff discounts.

Benefits

Christmas and Boxing Day off

Staff food and drinks

Membership to the CODE hospitality app

50% off food on tables up to 4 people

Paid day off on your birthday

Pension scheme

Qualifications

• Experience in a supervisory role within the hospitality industry is essential.
• Fluent in English, advanced level required.
• Full-time availability.

Responsibilities

• Supervise staff and ensure excellent customer service.
• Manage employee schedules and train new hires.
• Oversee daily operations and handle customer feedback.

Skills

Excellent customer service skills

Team management

Training and development

Health and safety knowledge

Conflict resolution

Job description

Supervisor – Award winning Mexican Restaurant

A proud Michelin Guide listed Mexican restaurant & cafe with 3 sites is looking for an experienced Supervisor to join our team in Shoreditch.

Benefits

• Christmas and Boxing Day off
• Staff food and drinks
• Membership to the CODE hospitality app
• 50% off food on tables up to 4 people
• Paid day off on your birthday
• Pension scheme

Main Responsibilities

• Assist in supervising all restaurant staff, including servers, hosts, and bar staff
• Ensure excellent customer service and handle customer complaints or issues as they arise
• Help to manage employee day-to-day schedules
• Train new employees and provide ongoing training for current staff to maintain quality service
• Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks; facilitate shift line checks
• Enforce health and safety regulations and maintain a clean and safe working environment
• Handle reservations and oversee the reservation system to ensure efficient seating arrangements
• Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary
• Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts
• Collect and analyse guest feedback to improve service and the dining experience
• Foster a positive and productive work environment by building a strong team and promoting employee morale

Salary

£17 per hour including service charge; tronc points on top.

Requirements

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: from £17 hourly

About Santo Remedio

We offer a premium Mexican dining experience, excellent hospitality and a warm environment for colleagues to work in, with benefits including staff food, parties and flexible work schedules if needed.