Supervisor

Mulberry England; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious lifestyle brand in the City of Westminster is looking for a passionate Team Lead (Supervisor) to create an extraordinary customer experience. The candidate will manage key relationships, inspire a high-performing team, and embody brand values like sustainability and community spirit. This role offers a competitive salary, bonuses, staff discounts, and opportunities for development within a celebrated inclusive culture.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Pension contributions

Training opportunities

Two paid volunteering days

Qualifications

• Must be passionate about people and customer experience.
• Willing to learn and develop oneself and others.
• Ability to foster a culture of inclusion and celebrate diversity.

Responsibilities

• Create a welcoming environment for customers and team.
• Deliver an engaging customer experience and inspire colleagues.
• Maintain customer relationships using CRM tools.
• Support a high-performing team culture.
• Act as an ambassador for the brand.

Skills

People management

Customer experience

Team collaboration

Communication

Adaptability

Coaching

Fashion knowledge

Job description

Supervisor

Covent Garden, London Retail Stores / Permanent Full-Time / On-site

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose‑driven approach; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Supervisors are called 'Team Leads' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

Responsibilities

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to do the same.
• You will develop and maintain key customer relationships using in‑store CRM tools to support you and your colleagues.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customer experience.
• You will support in creating a high‑performing team where every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.
• You will embody Mulberry values and behaviours: honesty, dynamism, community‑oriented spirit.
• You will support Mulberry to deliver an inclusive culture, behaving in a way that is open‑minded and respectful towards others and understanding that your views, opinions and experiences may not always be shared by your colleagues.
• You will act as an ambassador for Mulberry and communicate positively about the brand.
• As a certified B Corp, you will incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity and Community.
• You will help foster a culture where diversity is celebrated and every individual feels valued, respected and included. Champion equity, empathy and understanding in all interactions – internally and externally.

Personal Attributes

• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion

Benefits

• Competitive basic salary
• Bonus
• Product allowance
• Enviable staff discount and exclusive access to staff sales
• Pension contributions & life assurance
• Training and opportunities to develop
• Two paid volunteering days per year