Supermarket Assistant, Team Leader Twilight

John Lewis Partnership; Horley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Team Leader at their Horley location. In this role, you will enhance customer experiences by leading a passionate team and ensuring operational excellence. The position requires strong leadership skills and some experience in retail environments. You'll be involved in supporting company goals while fulfilling online orders and managing stock effectively. This full-time position offers competitive pay with opportunities for flexible working.

Qualifications

• Prerequisite skills include strong people and leadership abilities.
• Experience in retail and customer-facing roles is essential.
• Ability to manage relationships with stakeholders effectively.

Responsibilities

• Support shop management in customer demand tasks.
• Ensure compliance with safety and legal operations for partners.
• Fulfill online orders and maintain stock levels efficiently.
• Support team in various shop functions and improve commercial performance.
• Manage product markdowns and maintain store cleanliness.

Skills

Good people and leadership skills

Good understanding of retail

Experience in a customer facing role

Good stakeholder management skills

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

Closing Date

January 9, 2026

Pay

£13.64 Hourly

Contract Type

Permanent

Hours of Work

Full time hours working every other weekend. Working hours between 14:00-01:00

Job Level

Partnership Level 10

Where You'll Be Working

Horley (Waitrose & Partners), 26 Victoria Road, Horley, Surrey, RH6 7PZ

About the partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.