Sundry Debt Officer

Peterborough City Council; Peterborough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government council in the UK seeks a Sundry Debt Officer to handle debt recovery tasks for Council Tax and Business Rates. The role involves maximizing income collection while adhering to legislative guidelines. Candidates should be competent in call handling and familiar with various IT systems, with training provided for the right individual. This position comes with generous benefits including flexible leave, development opportunities, and a commitment to inclusivity.

Benefits

Generous annual leave (25 days + bank holidays)

Access to Employee Benefits Platform

Flexible bank holidays

Opportunities for paid volunteering

Access to development opportunities

Qualifications

• Proven ability to manage customer calls effectively.
• Experience with debt recovery procedures.
• Ability to work with key stakeholders and in a customer-focused environment.

Responsibilities

• Undertake debt recovery work across Sundry Debt and Business Rates.
• Ensure effective and efficient service for debt recovery.
• Maximize income collection for the Council.

Skills

Competent call handler

Confident user of IT systems

Knowledge of MRI One Revs and Bens (Academy) system

Job description

All about the Role

The Revenues and Benefits Service has a vital role in the billing, collection and recovery of Council Tax, Business Rates and Sundry Debt.

We currently have an opportunity to join our team as a Sundry Debt Officer, reporting to the Business Rates & Sundry Debt Team Leader.

You will undertake debt recovery work across the Sundry Debt and Business Rate Teams, providing an effective and efficient service for the debt recovery function. In doing so, helping to maximise the collection of income for the Council. This will be in accordance with relevant legislation, local policy, strategy and government directive. To work closely with key stakeholders and help ensure that the service is customer focused and provides value for money.

What you will need to do the role

You will need to be a competent call handler (for both internal and external calls) across both the Sundry Debt and Business Rate areas, as well as a confident user of different IT systems. Knowledge of MRI One Revs and Bens (Academy) system and Unit 4 will be an advantage in this role, but training is available for the right candidate.

Appointment to this post will be subject to the outcome of a DBS check obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme.

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.