Sunday Sales Assistant

British Heart Foundation; Northallerton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent charity organization in Northallerton is seeking a Sales Assistant to deliver exceptional customer service and contribute to a dynamic retail team. This role includes engaging with customers, managing donated stock, and collaborating with the E-Commerce team. Applicants should be enthusiastic, detail-oriented, and passionate about sustainability. The organization offers numerous staff benefits, including generous annual leave and access to health plans.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with contribution

Cycle to work scheme

Gym membership discounts

Qualifications

• Passion, energy, and ability to deliver exceptional customer service.
• Confident in a team environment and comfortable guiding volunteers.
• Able to work well under pressure and on own initiative.
• Positive, creative, and passionate about sustainability.

Responsibilities

• Engage with customers and promote the charity's mission.
• Organise and merchandise donated stock to maximise sales.
• Collaborate with E-Commerce team to enhance online sales.
• Act as Keyholder, ensuring smooth store operations.

Skills

Customer service

Teamwork

Attention to detail

Creativity

Tools

Till

PC

Smartphone

Job description

Overview

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations.

• Engage with customers, providing exceptional service and promoting our charity's mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you'll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You'll need to be 18+ years old to apply for this role.
• Note: this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

Qualifications & Requirements

• Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You'll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

About BHF & Culture

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. Our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers