Subcontractor Lead

Thrive Tribe; England; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A wellbeing organization is seeking a Subcontractor Lead to manage and expand its subcontractor network for Smoking Cessation services across Hampshire and the Isle of Wight. The candidate will oversee training, ensure compliance, and enhance service delivery while collaborating with pharmacies and other partners. This full-time, permanent position promises exciting challenges and a dynamic work environment. Starting salary is £30k, increasing to £33k, with opportunities for personal and professional development.

Benefits

Regular team events

Flexible working

Tailored health and wellbeing support

Rewards portal

Qualifications

• Proven experience in sub-contractor management or a similar coordination role.
• Excellent communication and interpersonal skills.
• Ability to manage a geographically dispersed network.

Responsibilities

• Act as primary point of contact for sub-contracted pharmacies and vape stores.
• Onboard new sub-contractors and provide training.
• Monitor sub-contractor performance against SLAs and KPIs.
• Conduct regular site visits to ensure compliance.

Skills

Leadership

Communication

Organizational skills

Time management

Job description

Thrive Tribe creates long-term habit and behaviour change through a range of lifestyle and wellbeing programmes.

Join us on our journey to empower over a million people to change their behaviours and thrive!

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we begin to deliver our newly awarded Smoking Cessation support services across Hampshire and the Isle of Wight, and we’re looking for a Subcontractor Lead to join us!

Our programmes are designed to support residents of Hampshire, and the Isle of Wight access the support they need to stop smoking or using non-tobacco nicotine products. This can be done through a number of approaches and will include the supply of Nicotine Replacement Therapies (NRT) being sent to them. Combining these, with digital, remote or face-to face appointments with Stop Smoking Advisors to support them to ensure their quit attempt is successful.

This pivotal role requires an experienced and strategic leader to drive the success of our Smokefree Hampshire and Smokefree Island initiatives by overseeing our network of subcontractor partners, including pharmacies, vape stores, and other key stakeholders. You'll be responsible for expanding our subcontractor footprint, ensuring they consistently deliver outstanding smoking cessation support, and exceeding performance objectives. Working closely with the Head of Service and your peers in the local leadership team, you will provide effective leadership to a dedicated team, implementing robust performance management strategies, and developing comprehensive training programs to support our partners to maximise the offer to residents across Hampshire and the Isle of Wight. You'll also manage essential operational elements such as PharmOutcomes and Patient Group Directions (PGDs) to ensure seamless service delivery.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as a Subcontractor Lead might include:

• You and your team will act as the primary point of contact for sub-contracted pharmacies and vape stores.
• You and your team will onboard new sub-contractors, agree the sign off on service level agreements, provide training and resources on service delivery protocols and reporting requirements.
• Build and maintain strong, collaborative relationships with sub-contractors.
• Regularly communicate with sub-contractors to provide updates, address queries, and offer support.
• Monitor sub-contractor performance against agreed service level agreements (SLAs) and key performance indicators (KPIs).
• Conduct regular site visits to sub-contracted premises to ensure compliance and quality standards.
• Coordinate the delivery of stop smoking services across the sub-contractor network.
• Ensure timely and accurate data collection and reporting from sub-contractors.
• Manage and distribute resources and materials to sub-contractors as required.
• Address any service delivery issues or challenges promptly and effectively.
• Ensure that all sub-contractors are adhering to relevant policies and procedures, including data protection and confidentiality.
• Monitor and evaluate the quality-of-service delivery provided by sub-contractors.
• Identify areas for improvement and implement strategies to enhance service quality.
• Prepare regular reports on sub-contractor performance and service delivery.
• Attend meetings and provide updates as required.
• Attend events to promote the service, and provide our training package to wider partners.
• Ensure your team are supported to a very high level, instilling a positive performance culture and establishing a happy working environment for the people under your leadership.
• Working with colleagues across all our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
• Ensuring due consideration if given to Information Governance and Clinical Governance legislation, requirements and guidance.
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you…

More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

Be the change

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You’re patient and can adapt under pressure. Always happy to make time for other people and have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.

To work with us in this role you will have proven experience in sub-contractor management or a similar coordination role (including a portfolio of performance management), delivering engaging and effective training sessions. You will have excellent communication and interpersonal skills, be an excellent leader, have strong organisational and time management skills, and the ability to work independently, as well as part of a team, to manage a geographically dispersed network.

We hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!

Perks…

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you.

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!)
• Flexible working – we’re serious about life / work balance
• Tailored health and wellbeing support such as access to life coaching
• Rewards portal offering discounts on shops, restaurants, and days out

Enhanced parental leave

23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)

And last but not least, a day on us to live by our values!

Contract: Full time (37.5 hours), permanent

Salary: Starting at £30k (rising through annual increments to £33k).

Closing Date: The closing date for applications is 16th January 2026. We reserve the right to close the opportunity early should we receive enough quality applicants.

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place week commencing the 19th of January 2026.

To apply: Please attach your CV and a covering letter outlining why you are right for the position.

Location: This role is home-based but will require regular travel throughout Hampshire and the Isle of Wight. The role requires applicants to be a car driver and have access to a car for this role.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Thrive Tribe : https : / / www.thrivetribe.org.uk /

Got a question? If you’d like an informal chat about the opportunity, we’d love to hear from you! Please contact Elizabeth West, Head of Services (Smokefree Hampshire, Smokefree Island) [e-mail]

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application .