Sub-Broker Channel Co-ordinator

UTILITY BIDDER LIMITED; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based utilities service provider is looking for a dedicated individual to support the Sub-Broker Sales team. In this role, you will handle administrative tasks, communicate with sub brokers, and ensure accurate contract processing. A minimum of 12 months administration experience is essential, along with a passion for exceptional customer service. You will be key in tracking commissions and compliance with regulations while contributing to team improvements and new implementations.

Qualifications

• At least 12 months of administration experience needed.
• Strong passion for providing exceptional customer service.

Responsibilities

• Coordinate contract submissions and ensure accuracy.
• Act as a liaison between sub brokers and internal teams.
• Support commission processes and enforce tracking.
• Maintain records in CRM systems and tracking tools.
• Identify risks and propose improvements.
• Support implementation of new products and procedures.
• Ensure compliance with GDPR and Ofgem regulations.
• Contribute to team meetings and improvement initiatives.

Skills

Exceptional customer service

CRM system management (Salesforce)

Job description

In this role you'll be key to the success of our Sub-Broker Sales team. You'll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long term relationships.

What you'll be doing:

• Coordinating contract submission, validation and handover to sales operations, ensuring accuracy and right first time standards
• Acting as a liaison between sub brokers and internal teams including Sales Operations, Compliance, QA, Finance and Supplier Relations
• Supporting commission processes by ensuring accurate tracking, validation and resolution of commission related queries
• Maintaining accurate and up to date records in CRM systems (Salesforce) and other tracking tools
• Identifying risks, issues or opportunities within the sub broker channel and proactively recommending improvements
• Supporting the implementation of new products, processes, pricing or regulatory changes within the channel
• Ensuring all activity complies with GDPR, Ofgem regulations and internal governance frameworks
• Contributing to team meetings, channel reviews and continuous improvement initiatives

Requirements

• Minimum of 12 months administration experience
• A passion for exceptional customer service