Student Support Officer - TLG College (Nottingham)

Global University Systems; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A notable educational institution is seeking a Student Support Officer for TLG College in Nottingham. The role involves being the first point of contact for students, handling enquiries, and providing effective guidance and support. Ideal candidates will possess strong interpersonal skills and the ability to support students with various challenges. Opportunities for professional development are included.

Benefits

My Rewards Hub – discounts and deals

Employee Assistance Program (EAP) – 24/7 access

Training and development opportunities

Refer-A-Friend (RAF) scheme

Socials via GOSH – events and recognition

Eyecare vouchers

Other benefits from being part of Global University Systems

Qualifications

• Candidates must have the right to work in the UK.
• Experience in student support is beneficial.

Responsibilities

• Be the first point of contact for students and handle daily enquiries.
• Collaborate with other officers to provide advice and referrals to students.
• Act as a referral point for student support and guidance.
• Work weekends as required.

Skills

Excellent interpersonal skills

Ability to provide effective support and guidance

Strong organisation and time-management skills

Excellent verbal and written communication

Cooperative and collaborative approach

Job description

Overview

Student Support Officer - TLG College (Nottingham). Get AI-powered advice on this job and more exclusive features.

Company: The Language Gallery (TLG)

Position: Student Support Officer

Contract Type: Permanent (full time and part time)

Location: Nottingham

Salary: Highly competitive

About Us

The Language Gallery (TLG) in the UK is part of the Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. We welcome over 78,000 students currently studying in 42 international locations and operate multiple campuses. Our vision centers on student-centred learning, progression and modern approaches to meet learners’ needs.

Responsibilities

• Be the first and last point of contact for all students studying at TLG and handle day-to-day enquiries at the front desk, providing advice and support.
• Collaborate with other student support officers as a team to provide basic advice and referrals to students.
• Act as a referral point to provide students with support, guidance, information, and confidential, impartial advice. This role is part of TLG HE administration and reports to the Student Services Manager.
• Work weekends as required.

Role Requirements

• Excellent interpersonal skills
• Ability to provide effective support and guidance to students facing issues including mental health, personal difficulties, and academic challenges
• Strong organisation and time-management skills
• Excellent verbal and written communication
• Cooperative and collaborative approach

Benefits

• My Rewards Hub – discounts and deals
• Employee Assistance Program (EAP) – 24/7 access
• Training and development opportunities
• Refer-A-Friend (RAF) scheme
• Socials via GOSH – events and recognition
• Eyecare vouchers
• Other benefits from being part of Global University Systems (GUS)

Other Information

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. It’s quick and easy to apply – simply click the apply button and attach an up-to-date CV outlining your interest and how you meet the role’s criteria.

We acknowledge receipt of your resume and appreciate your interest. We will screen all applicants and contact candidates whose qualifications meet the requirements to continue to the next stage. We are an equal opportunities employer and encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Global University Systems may retain your data as part of the recruitment process, subject to consent.