Student Support Officer

University of Glasgow; Glasgow; On-site; GBP 27,000 - 32,000; Part time

Job summary

A prestigious educational institution in Glasgow is seeking a part-time Student Support Officer to assist students in overcoming challenges related to academic and wellbeing issues. The position offers an excellent employment package including generous leave and a flexible work approach. The role is fixed-term, covering maternity leave, and provides a warm and supportive working environment.

Benefits

Generous leave package

Comprehensive pension scheme

Free UofG Sport membership for new staff

Flexible working approach

Qualifications

• Strong interpersonal skills to provide first-line support to students.
• Ability to facilitate resolutions for academic and personal issues.

Responsibilities

• Provide first-line support to students, addressing issues.
• Encourage students to resolve difficulties in academics and wellbeing.
• Signpost students to relevant resources for additional support.

Job description

Student Support Officer (Part‑time, Fixed‑term)

University Services – SAS Academic Services

Vacancy Reference: 185576. Salary: UofG Grade 5, £27,319 – £31,236 per annum.

This post is part time (31.5 hours per week) and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns. The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their line manager before making a formal application.

About the University

The University of Glasgow has been changing the world for more than 574 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

Job Overview

We have an exciting opportunity for a Student Support Officer (SSO) to join the team. You will help students to be successful learners, by providing first line support, encouraging and helping students to resolve issues and difficulties, and signposting them to sources of information, advice and guidance in relation to their studies, their wellbeing and their future lives and careers.

As part of its commitment to the wellbeing and success of its students, the University of Glasgow is expanding its student support model to ensure that all students have access to a range of types of support appropriate to their needs and that services are visible, seamless, effective and tailored to the needs of the student community. A wide programme of early intervention self‑help activities and resources is complemented by a peer support programme and a network of College‑based Student Support Officers and access to specialist student services, including Financial Aid, Careers, Counselling & Psychological Services, Disability Service, Learning Enhancement and Development Service (LEADS). The network of College‑based Student Support Officers is now expanding to create teams who will work across all 4 Colleges and School divides, as well as in specialist areas within Student and Academic Services. Working closely together as a network will ensure that students’ needs can be identified at an earlier stage and the most appropriate kind of support provided so that they can fulfil their learning potential. They will share relevant insight and knowledge of the student journey to develop student services across the institution and collaborate with colleagues to promote University‑wide initiatives, that support our shared values and promote ambition and excellence.

Responsibilities

• Provide first‑line support to students, addressing issues and facilitating resolution.
• Encourage and help students to resolve difficulties across academic, wellbeing and career aspects.
• Signpost students to appropriate resources such as Financial Aid, Careers, Counselling & Psychological Services, Disability Service, Learning Enhancement and Development Service (LEADS).
• Collaborate with College‑based Student Support Officers and specialist services to identify student needs early and provide tailored support.
• Share insight and knowledge of the student journey to develop student services across the institution and promote university‑wide initiatives aligned with shared values of ambition and excellence.

Benefits

1. A warm welcoming and engaging organisational culture, where talents are developed and nurtured, and success is celebrated and shared.
2. An excellent employment package with generous terms and conditions, including 41 days of leave for full‑time staff, a comprehensive pension scheme (pension handbook).
3. A flexible approach to working.
4. A commitment to support your health and wellbeing, including a free 6‑month UofG Sport membership for all new staff joining the University.

Equality and Diversity

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented within the University. We endorse the principles of Athena Swan and hold bronze, silver, and gold awards across the University.

How to Apply

Apply online at: Student Support Officer – University of Glasgow. Closing date: 10th December 2025. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.

Additional Information

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.