Student Support AdministratorLocation

Gbs Uk; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A higher education provider in Manchester is seeking a Student Success Tutor to provide direct support to students through meetings and proactive coaching. You'll help improve student outcomes, manage workloads, and work flexibly across various hours. The role requires experience in further/higher education, a bachelor's degree, and strong interpersonal skills. The position offers a permanent contract with annual leave, a pension scheme, and further education reimbursement.

Benefits

25 days annual leave plus 8 public holidays

1 extra leave day per year of service

Workplace pension scheme

Tuition reimbursement for career development

Flexible benefits - Cycle to Work, Workplace Nursery

Work-life perks - discounts platform, wellbeing centre

Reward and recognition programme

Employee referral scheme

Discretionary annual performance bonus

Qualifications

• Experience of working in FE/HE and academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Bachelor’s degree required.
• Strong people, organisational and conflict-management skills are essential.
• Flexibility to work days, evenings and weekends is necessary.

Responsibilities

• Support students to improve attendance and submission rates.
• Apply GBS policies and academic regulations.
• Proactively identify at-risk students and follow-up on support initiatives.
• Assist students with workload management and life organisation skills.
• Contribute to student monitoring meetings and report back regularly.
• Guide students towards further support services.

Skills

Experience in FE/HE and academic coaching

Strong people skills

Organisational skills

Conflict management skills

Flexibility to work various hours

Education

Bachelor’s degree

Job description

About Us

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. We partner with the UK’s leading higher‑education providers to deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more.

Our Vision

Changing Lives through Education.

The Role

Student Success Tutors (SSTs) provide direct support for assigned students or groups through face‑to‑face meetings, proactive holistic support and coaching. Indirect support is delivered via email, phone and tracking of student academic performance with the Faculty Manager. SSTs collaborate within faculty and across departments to triage student problems and direct them to specialist services, ensuring an excellent experience for all students throughout their learning journey.

This role is not eligible for visa sponsorship.

Responsibilities

• Support students in and outside the classroom to improve outcomes such as attendance, submission rates, MEQ completion rates and student satisfaction.
• Apply GBS policies, procedures and academic regulations (including extenuating circumstances and intercalation/top‑up opportunities).
• Proactively identify students at risk; find them before/after class, contact them and follow up once support initiatives are in place.
• Assist students with workload management and life‑organisation skills.
• Contribute to faculty student monitoring meetings with information, insight and proactive follow‑up on cases; report back regularly.
• Guide and signpost students toward further support; ensure sufficient services are in place.

About You

• Experience of working in FE/HE and academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Bachelor’s degree.
• Strong people, organisational and conflict‑management skills.
• Flexibility to work days, evenings and weekends as required.

Desirable

• Evidence of performance to the highest standards of professionalism in a student‑focused service approach.
• Excellent verbal and written communication skills.
• Committed team player, able to work under pressure to tight timelines.
• Proactive outlook to work.

What We Offer

• 25 days annual leave, plus 8 public holidays.
• 1 day extra leave per year of service (up to a maximum of 5 days).
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible benefits – Cycle to Work, Workplace Nursery, Techscheme and more.
• Work‑life perks – @Work discounts platform, wellbeing centre and more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

Testimonial

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” – Barbara Vargas (Professional Services Employee)

Equality, Diversity and Inclusion

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities and work to create an environment where everyone feels welcomed.

Closing Details

Working Hours: 35 hours per week
Contract Type: Permanent
Additional Payments: 10 % Flexibility Allowance, Essential Car User Allowance
Closing Date: 19 December 2025
Interview Method: In‑Person